NHTSA Complaint #10595219 — 2011 FORD MUSTANG

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	10595219
Vehicle	2011 FORD MUSTANG
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	May 27, 2014
Date Filed	May 30, 2014
Mileage	25,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

MY ADVANCED TRAC LIGHT WAS ON-DASHBOARD. I TOOK IT INTO DEAN SELLERS FORD (2600 W MAPLE RD, TROY, MICH 48084) AND WAS TOLD THAT I NEEDED TO REPLACE THE EPAS BECAUSE IT FAILED. THIS CAR HAS ONLY 25,400 MILES ON IT AND THE COST WAS $1047.00 PLUS LABOR OF $505.50. TOTAL COST $1549,00 PLUS I HAD TO PAY $60,00 FOR A RENTAL CAR. A CAR WITH THIS MANY MILES ON IT, SHOULD NOT NEED TO HAVE THIS KIND OF REPAIR (EPAS COMPONENT) REPLACED. THIS WAS A DEFECTIVE COMPONENT AND I BELIEVE THAT FORD MOTOR COMPANY SHOULD HONOR THE REPLACEMENT OF THIS PART, LABOR AND RENTAL CAR BY ISSUING A CREDIT THIS IS A SAFETY ISSUE THAT SHOULD NOT BE CHARGED FOR. *TR

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