NHTSA Complaint #10594745 — 2012 FORD FUSION

AFTER RUNNING ERRANDS CAME HOME AND PARKED CAR. RESTARTED CAR TO GO SOMEWHERE ELSE AND POWER ASSIST FAULT MESSAGE APPEARED AND COULD NOT TURN STEERING WHEEL. TURNED CAR OFF AND READ MANUAL. RESTARTED CAR AND CONTINUED ON MY WAY. 5-19-2014 DROVE TO BALL PARK. TURNED ON CAR TO LEAVE. POWER STEERING ASSIST FAULT MESSAGE. TURNED CAR OFF AND SAT THERE A FEW MINUTES, TURNED IT ON AN CONTINUED ON MY WAY. MILEAGE 16, 760. 5-21-2014. DRIVING TO WORK AT APPROXIMATELY 40 MILES AN HOUR. POWER STEERING FAULT AND ADVANTRAC TRAC WARNING CAME ON. (MILEAGE 17,403) BARELY ABLE TO GET THE CAR TURNED INTO A PARKING LOT. SAT THERE A WHILE UNTIL CAR STARTED AND DROVE TO DEALERSHIP. THEY WERE UNABLE TO GET THE CAR IN THAT DAY AND MADE APPOINTMENT FOR 5-22-2014. AT DEALERSHIP, I WAS FIRST TOLD THEY DIDN'T KNOW ANYTHING ABOUT THIS HAPPENING TO THIS MODEL CAR. I RESEARCHED AND FOUND MANY INCIDENCES OF THIS AND TOOK THE INFORMATION TO THE DEALERSHIP. THEY REPLACED RACK AND PINION. DEALERSHIP DID NOT HAVE PART IN STOCK AND HAD TO KEEP CAR OVERNIGHT. IT SEEMS THIS IS A COMMON PROBLEM AND THE DEALERSHIPS SHOULD HAVE THESE PARTS IN THEIR INVENTORY AT ALL TIMES. ALSO, THE DEALERSHIPS DO NOT HIRE ENOUGH MECHANICS TO SERVICE ALL THE VEHICLES IN A TIMELY MANNER. I AM VERY DISAPPOINTED WITH FORD MOTOR CO. I PURCHASED THIS CAR THINKING I WAS BUYING A SAFE CAR TO DRIVE. IT IS ONLY 2 YEARS OLD WITH LESS THAN 18,000 MILES ON IT AND SOMETHING AS SERIOUS AS THIS OCCURS. I AM NOW WONDERING WHAT WILL HAPPEN NEXT OR EVEN IF THIS WILL HAPPEN AGAIN. *TR