NHTSA Complaint #10594635 — 2002 FORD WINDSTAR

FOLLOW-UP ON ODI # 10593430. ON MAY 26, 2014, AFTER FORD DEALERSHIP IN FORT WALTON BEACH, FL KEPT MY VEHICLE FOR A WEEK TO FIX THE CRUISE CONTROL AND SEAT LATCHES RECALL, I WAS FINALLY ABLE TO PICK UP MY VAN. THEY ALSO CHECKED THE CAUSE OF ODOMETER AND SPEEDOMETER TO STOPPED WORKING, ABS AND BRAKE LIGHT REMAINED ON, SLIDING DOORS NOT WORKING, AND O/D LIGHT FLASHING; I WAS TOLD THE CAUSE IS A DEFECTIVE ABS MODULE. THEY CHARGED ME $114.27 TO DIAGNOSED THE PROBLEM AND QUOTED ME $1,265.00 TO REPLACE THE ABS MODULE. I SHOWED TO FORD SERVICE ADVISOR, ANDREW TOMPITCH, A PRINT-OUT FROM NHTSA WEBSITE STATING THAT PART OF FIXING OR REMEDY TO THE CRUISE CONTROL RECALL WAS TO "INSPECT THE ABS CONTROL MODULE CONNECTOR AND REPAIR AS NECESSARY." "REPAIRS WILL BE COMPLETED FREE OF CHARGE." YET FORD CHARGED ME FOR THIS SERVICE AND TOLD ME THAT THE PROBLEMS WERE NOT THE SAME SINCE MY VEHICLE'S SCDS SUPPOSEDLY DID NOT LEAK. HOW COULD I VERIFIED WHAT HE TOLD ME WAS TRUE WHEN HE WOULDN'T LET ME ENTER THE WORK BAY TO WATCH WHAT THE TECHNICIAN WAS DOING TO MY VEHICLE? ANDREW ADMITTED THAT THE ABS MODULE IS DEFECTIVE AND THAT THEY HAD REPLACED SEVERAL MODULES DUE TO THE SAME PROBLEMS AS MY VAN. BUT ANDREW SAID IT'S NOT PART OF THE RECALL AND WOULDN'T REPLACE IT FREE OF CHARGE. IF FORD USED DEFECTIVE PARTS SUCH AS THE ABS MODULE, THEN FORD SHOULD BE RESPONSIBLE TO REPLACING THE DEFECTIVE ABS MODULE AND RECALL IT BEFORE A LIFE IS LOST! *TR