NHTSA Complaint #10594430 — 2006 NISSAN FRONTIER

MY "SERVICE ENGINE SOON" LIGHT CAME ON. A CODE READ SAID IT WAS MY FUEL SENDING UNIT. THERE WAS A RECALL FOR THE ISSUE BUT NISSAN CUSTOMER SUPPORT SAID MY VIN WAS NOT COVERED. THEY DID NOT EXPLAIN WHY BUT UPON MY FOLLOW UP, THEY SAID THEY WOULD INVESTIGATE IF THEY COULD HELP/ASSIST WITH THE REPAIR COSTS. THEY REQUIRED THE CODE READ FROM THE DEALER (WHICH I DID AND THEY CONFIRMED IT WAS THE FUEL SENDING UNIT). THEY CALL ME BACK A WEEK LATER AND TOLD ME THAT THEY WOULD NOT PAY, ALTHOUGH THE REPRESENTATIVE ADMITTED IT WAS THE DEFECT FROM THE RECALL CAMPAIGN, BUT THIS TIME, SHE SAID IT WAS BECAUSE THE RECALL WARRANTY HAD EXPIRED. SINCE I WAS NEVER PART OF THE RECALL NOTICE, THERE WAS NO WAY FOR ME TO KNOW WHEN THE CAMPAIGN WAS IN EFFECT, PLUS - THEY DID NOT INCLUDE MY VIN NUMBER. THIS SAME PROBLEM HAS HAPPENED TO MANY, MANY PEOPLE AND IT SEEMS NISSAN HAS SCAMMED NHTSA AND THE RECALL SYSTEM TO MINIMIZE THE AMOUNT OF REPAIRS THEY HAVE HAD TO MAKE (E.G. THEY VOLUNTEER TO PERFORM THE RECALL, THEN ARTIFICIALLY LIMIT THE NUMBER OF VIN NUMBERS INCLUDED), AND PUT A TIME LIMIT ON THE RECALL BY CALLING IT A WARRANTY EXTENSION. WHEN PEOPLE LIKE ME EXPERIENCE THE PROBLEM AND FOLLOW UP, THEY ARE PREPARED WITH A CASCADING NUMBER OF WAYS TO SAY "SO SORRY", BUT NONE OF THEM OWN UP TO THEIR ORIGINAL COMMITMENT TO THE PUBLIC AND THE NHTSA TO CONDUCT AND EXECUTE A FULL RECALL ON THIS SAFETY ISSUE. VERY SLICK, AND VERY UNETHICAL. I AM HOPING THAT THE NHTSA WILL CONDUCT A FULL INVESTIGATION, NOT JUST FOR ME, BUT TO EVENTUALLY FORCE NISSAN TO HONOR THE RECALL ON ALL VEHICLES THAT EXPERIENCE THIS PROBLEM - NOT JUST A FEW VINS THEY NAMED SO THEY CAN SAVE MONEY. *TR