NHTSA Complaint #10594428 — 2010 HONDA CR-V

THE 2010 HONDA CR-V WAS NOT DRIVING PROPERLY, FELT LIKE THE TRANSMISSION WAS SLIPPING/SHAKY. THE OIL LIGHT CAME ON, SO I TOOK IT TO THE DEALER (LESS THAN 70,000 MILES). IT WAS ALMOST OUT OF OIL, EVEN THOUGH I HAD BEEN PROPERLY MAINTAINING SERVICE SINCE BUYING THE VEHICLE NEW IN APRIL, 2010. THE HONDA DEALER SERVICED THE CAR. I WENT BACK SHORTLY AFTER SERVICE BECAUSE WE CHECKED THE OIL AND IT WAS LOW AGAIN. THEY STARTED 'OIL CONSUMPTION' TESTS. IT WAS DOWN A BIT EVERY 1,000 MILES BUT THEY KEPT SAYING IT WAS IN THE 'NORMAL' RANGE AND THAT IT IS NOT UNUSUAL TO NEED TO ADD OIL BETWEEN OIL CHANGES (I HAVE OWNED CARS FOR 30+ YEARS AND THIS IS THE FIRST CAR THAT EVER NEED ADDITIONAL OIL BETWEEN CHANGES). I KEPT TAKING IT IN FOR CONSUMPTION ISSUES. THEY WOULD CHECK THE OIL, TOP IT OFF, AND TELL ME IT WAS 'NORMAL'. THE SERVICE PERSON SAID THE SERVICE MANAGER PRESENTED IT TO THE REGIONAL HONDA SERVICE, BUT THEY SAID IT WAS 'NORMAL' TOO. I STARTED TOPPING OFF THE OIL MYSELF AS THE DEALERSHIP IS A BIT OF A DRIVE AND I WASN'T GETTING ANYWHERE WITH THE COMPLAINTS. AT 86,000 MILES, THE CHECK ENGINE LIGHT CAME ON. I TOOK IT TO AN ACURA DEALERSHIP. THEY SERVICED THE CAR AND RESET IT. LIGHT CAME ON AGAIN 3 WEEKS LATER. IT NEEDS A NEW CATALYTIC CONVERTER @$1,100. BOUGHT HONDA CARE EXTENDED WARRANTY AT DEALER WITH CAR, BUT IT DOESN'T COVER THE PART. HONDA IS TELLING ME THE CAR IS OUT OF WARRANTY AND THE HONDA CARE WARRANTY IS NOT A HONDA WARRANTY, BUT 3RD PARTY AND THEY DON'T CONTROL IT. I'M OUT $2,300 FOR THE USELESS WARRANTY AND APPEALING TO HONDA TO REPLACE THE CATALYTIC CONVERTER. I STRONGLY BELIEVE THERE IS A CONNECTION BETWEEN THE OIL CONSUMPTION (WHICH THE HONDA DEALER SAID IS NOT A PROBLEM WITH CR-VS) AND THE NEED FOR A NEW CATALYTIC CONVERTER AT 86,000 MILES. *TR