NHTSA Complaint #10594057 — 2007 SATURN AURA

"SERVICE AIRBAGS" LIGHT CAME ON 5/12/14. OWNER'S MANUAL LISTS THIS AS POTENTIAL HAZARD AS AIRBAGS MAY FAIL TO DEPLOY OR DEPLOY WITHOUT WARNING. TOOK VEHICLE TWO BLOCKS FROM MY HOME TO SERVICE STATION STATION ON 5/13/14, BUT STATION SAID THEY DO NOT WORK ON AIRBAGS. TOOK VEHICLE HOME AND PARKED IT. SENT E-MAIL TO SATURN'S CUSTOMER SERVICE CENTER ON 5/14/14, AND EVENTUALLY SPOKE TO A SUPERVISOR ON 5/17/14. HE SAID THAT IN ORDER FOR GM TO DO ANYTHING, I WOULD HAVE TO TAKE THE VEHICLE TO A DEALERSHIP IN FAIRFAX, VA. I EXPLAINED THAT I DO NOT BELIEVE THAT I SHOULD SPEND ANY MORE MONEY ON THE VEHICLE AS I FEEL THAT IT IS DEFECTIVE. THE SUPERVISOR SAID THAT HE WOULD ARRANGE FOR TOWING AND GM WOULD PAY FOR IT. HE ALSO STATED THAT I WOULD BE REIMBURSED FOR REPAIRS OR COMPENSATED FOR THE LOSS OF THE USE OF THE VEHICLE AND THAT HE WOULD WORK WITH ME "EVERY STEP OF THE WAY." ON 5/20/14, I CALLED FOR THE SUPERVISOR AND SOMEONE ELSE RETURNED MY CALL. WHEN I REQUESTED THAT GM PROVIDE ME WITH A WRITTEN DOCUMENT AS TO HOW THEY INTENDED TO RESOLVE THE ISSUE, I WAS TOLD THAT THIS WOULD HAVE TO BE DISCUSSED WITH THE SUPERVISOR AND THEN THEY WOULD GET BACK TO ME. THEY DID NOT CALL ME BACK ALL DAY MONDAY. I CALLED AND LEFT A MESSAGE ON 5/21/14 AND THEY HAVE NOT RESPONDED TO ME IN ANY WAY. THE VEHICLE HAS BEEN PARKED IN MY LOT SINCE 5/13/14 AND I DON'T KNOW WHAT TO DO. I AM AFRAID TO DRIVE THE VEHICLE BECAUSE OF MY OWN HISTORY WITH IT AND THE RECENT SPATE OF RECALLS FOR SIMILAR ISSUES THAT HAVE INVOLVED INJURY AND DEATH. (MY VEHICLE IS NOT CURRENTLY UNDER RECALL BUT DOES HAVE SIMILAR ISSUES TO VEHICLES THAT ARE UNDER RECALL). I DON'T KNOW WHAT TO DO. AFTER PROMISING TO ASSIST ME, GM NOW WILL NOT RETURN MY CALLS.