NHTSA Complaint #10593831 — 2011 CHEVROLET CRUZE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10593831
Vehicle 2011 CHEVROLET CRUZE
Component ENGINE
Date of Incident
Date Filed
Mileage 40,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OK

Consumer Description

WHILE CRUISING ALONG THE HIGHWAY AT 65 MPH, SUDDENLY THE ENGINE STALLS AS IF ALL THE FUEL HAD STOPPED GOING TO IT. AFTER A FEW SECONDS OF STALL AND SLOWING DOWN WHILE PRESSING ON THE GAS ALL THE TIME, IT SUDDENLY BEGAN PICKING UP SPEED AGAIN. HOWEVER, THERE WAS AN EXTREMELY LARGE CLOUD OF SMOKE COMING OUT THE REAR OF THE CAR. THIS OCCURRED 4-5 MORE TIMES BEFORE I ARRIVED AT HOME. I TOOK IT TO THE DEALER THE NEXT BUSINESS DAY. AFTER SEVERAL DAYS THE DEALER REPORTED THE PROBLEM WOULD BE COVERED BY WARRANTY. THREE WEEKS LATER I GET THE CAR BACK FROM THE DEALER WHO REPORTED THE ENGINE HAD "BAD PISTONS". APPARENTLY THERE HAD BEEN A NOTICE TO DEALERS REGARDING THIS PROBLEM AND HOW TO FIX IT. THE DEALER DID PROVIDE A NEW LOANER MALIBU WHILE REPAIRING MY CAR. AT 40,000 MILES AND HAVE TO HAVE THE ENGINE REBUILT DOES NOT ENHANCE CONFIDENCE IN THE NEW GM. *TR

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