NHTSA Complaint #10593818 — 2005 CHRYSLER PACIFICA

THE 2004-05 CHRYSLER PACIFICA SUBFRAMES ARE DEFECTIVE, THEY RUST AND CORRODE TO THE POINT OF BEING UNSAFE TO DRIVE. THIS HAS BEEN AN ISSUE THAT BEEN REPORTED TO THE NHTSA BEFORE. A TWENTY YEAR OLD CAR'S SUBFRAME SHOULD NOT RUST AND CORRODE TO THE POINT THAT THE ENGINE COULD FALL OUT, MUCH LESS A NINE YEAR OLD CAR LIKE MINE AND MANY OTHERS WHO HAVE REPORTED THIS. FOUND OUT CHRYSLER FIRST OFFERED AN EXTENDED WARRANTY OF 10YRS 150,000 FOR PEOPLE WHO LIVE IN HIGH SALT USAGE STATES, SUCH AS MINNESOTA WHERE I LIVE. MY CAR QUALIFIED SO I CALLED CHRYSLER AND THE GUY SAID TAKE IT TO THE DEALERSHIP AND THEY WILL TAKE CARE OF IT UNDER WARRANTY. TOOK IT TO MCKAYS FAMILY DODGE IN ST. CLOUD AND GLEN ERTL LIFTED IT UP, TOOK PICTURES FOR CHRYSLER TO SEE, AND THEN TOLD ME MY CAR WASN'T UNDER WARRANTY. IN THE PROCESS OF LIFTING MY CAR UP MCKAYS SOMEHOW BROKE MY MOTOR MOUNT WHICH I WAS TOLD LATER BY MY REGULAR MECHANIC AND IT NOW MADE A CLUNKING SOUND WHEN I ACCELERATE AND FEELS VERY UNSAFE TO DRIVE. GLEN TOLD US TO "PROVE IT" THAT HE HAD BROKE IT, VERY GOOD BUSINESS PRACTICES. CALLED CHRYSLER BACK AND THEY TOLD US IT WAS A NEW EMPLOYEE WHO TOLD ME IT COVERED UNDER WARRANTY BUT IT ACTUALLY WASN'T EVEN THOUGH I WAS HOLDING A LETTER FROM CHRYSLER SAYING ALL 2004-05 PACIFICA'S UNDER THE CRITERIA I MENTIONED ABOVE WERE QUALIFIED FOR THE REPAIR UNDER WARRANTY. THIS IS A DANGEROUS PROBLEM THAT MANY OTHERS HAVE REPORTED AND IT NEEDS TO BE ADDRESSED. THANK YOU FOR ANY HELP YOU CAN OFFER. *TR