NHTSA Complaint #10593693 — 2013 CHEVROLET MALIBU ECO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10593693
Vehicle 2013 CHEVROLET MALIBU ECO
Component ENGINE
Date of Incident
Date Filed
Mileage 1,874 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MO

Consumer Description

GM REPLACED MY GENERATOR CONTROL MODULE ON JUNE 13 BECAUSE OF A RECALL. THE PROPER TESTS WERE NOT PERFORMED DUE TO THEM HAVING IT IN SHOP FOR 45 MINUTES (SEE RECALL DOCUMENTS). GCM WAS REPLACED AND I WAS SENT HOME WITH IT ON JUNE 13. ON JUNE 14, I STARTED THE CAR AND AN ERROR CODE APPEARED ON DIC FOR BATTERY. CONTACTED THE DEALERSHIP AND THEY ADVISED ME TO DRIVE THE VEHICLE TO DEALERSHIP (OVER 1 HOURS AWAY FROM MY HOUSE). EVERY SO OFTEN MY DIC WOULD SHOW A NEW ERROR CODE, I CONTACTED DEALERSHIP EACH TIME, I WAS ADVISED TO CONTINUE TO TRAVEL. I MADE IT 40 MINUTES INTO MY TRAVEL AND I HEARD A LOUD CLUNK. A FEW SECONDS LATER ALL THE ERROR CODES STARTED APPEARING ON DIC. THE POWER STEERING SHUT OFF ALL WHILE I WAS GOING 75 MILES ON THE INTERSTATE. I MANAGED TO GET THE CAR TO THE SIDE OF THE ROAD. MY CAR STARTED GOING CRAZY (WINDOWS ROLLED UP AND DOWN, WINDSHIELD WIPERS STARTED WORKING, AND RADIO SHUT ON AND OFF) ALL ON ITS OWN. MY ENTIRE CABIN FILLED UP WITH BLACK SMOKE AND THERE WAS A STRONG ODOR OF BURNING PLASTIC. THE CAR DIED WITHIN A FEW SECONDS OF GETTING THE CAR TO SHOULDER. I CONTACTED DEALERSHIP AGAIN AND ADVISED THEM WHAT WAS HAPPENING. THEY STATED THEY WERE CALLING A TOW TRUNK AND HUNG UP ON ME. TOW TRUCK COMPANY CONTACTED ME TO INQUIRE LOCATION THE TOW TRUCK DRIVER HAD AN EXTREMELY DIFFICULT TIME GETTING THE CAR ONTO THE TOW TRUCK. MY CAR WOULD NOT BUDGE AND HE WAS WORRIED ABOUT THE STRONG ODOR/SMOKE. HE LITERALLY HAD TO DRAG MY CAR ONTO THE TRUCK. I WAS TAKEN TO THE DEALERSHIP AND PROVIDED A RENTAL CAR. I PICKED MY CAR UP ON JUNE 17, ALL THAT WAS REPLACED WAS GENERATOR CONTROL MODULE AGAIN. THIS CAR HAS BEEN IN AND OUT OF THE DEALERSHIP FOR RECALL WORK AT LEAST 9 MORE TIMES IN THE LAST YEAR. DEALERSHIP KEEPS CARS FOR DAYS - RETURNS TO ME AND SAYS "NO CODES ARE BEING THROWN ON MACHINE. CAR IS WORKING PROPERLY". *TR

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