NHTSA Complaint #10593623 — 2013 BMW R 1200 R

WHILE RIDING, I RECEIVED A DASH WARNING LIGHT THAT WAS I (UNEXPECTEDLY) COMPLETELY OUT OF FUEL. AT THAT POINT I DID NOT KNOW HOW MANY MILES WERE ON MY TANK, IF I HAD A FUEL LEAK, ETC AND IMMEDIATELY MANEUVERED TO A SAFE LOCATION TO VERIFY MY FUEL STATUS. THANKFULLY I WAS IN A PLACE I COULD DO THAT. TURNS OUT I HAD AMPLE FUEL AND NO VISIBLE LEAKS, HOWEVER THE GAUGE AND WARNING SYSTEMS WERE INFORMING ME OTHERWISE. I ENDED UP RIDING TO THE NEAREST GAS STATION AND CONFIRMED I STILL HAD 3/4 TANK REMAINING, BASED ON HOW MUCH FUEL THE BIKE TOOK TO "TOP OFF". AFTER CALLING THE DEALERSHIP TO CONFIRM THE BIKE'S COMPUTER WILL ALLOW ME TO RIDE (DESPITE NOT REGISTERING ANY FUEL IN THE SYSTEM), I WAS INFORMED THAT THIS IS A VERY COMMON PROBLEM ON MY MODEL AND THEY CAN'T KEEP THE PARTS IN INVENTORY THEY ARE FIXING IT SO FREQUENTLY. BASED ON WEB SEARCHES, OTHERS ARE REPORTING THAT THEY DON'T GET A WARNING THEY ARE RUNNING OUT! BMW MOTORAD STATES THAT THIS PART (THE FUEL STRIP) FAILS DUE TO CORN ETHANOL IN OUR US GAS, AND THIS PART DOES NOT FAIL IN OTHER MARKETS THAT DON'T USE ETHANOL. MY QUESTION IS, HOW CAN THEY SELL A PRODUCT THAT ISN'T ENGINEERED TO WORK WITH THE GAS THAT'S AVAILABLE? WHILE THIS ISSUE HAS A SIMPLE WORKAROUND - KEEP TRACK OF YOUR MILES AS YOU'RE RIDING - THERE ARE TIMES WHEN YOU COUNT ON THAT GAUGE BECAUSE YOU SIMPLY FORGET TO RESET THE TRIP ODOMETER AT A FILLUP. IF I WAS ON THE INTERSTATE AND RAN OUT DUE TO THE GAUGE NOT INDICATING I WAS LOW, THIS COULD HAVE BEEN A COMPLETELY DIFFERENT SCENARIO. *TR