NHTSA Complaint #10593287 — 2003 SATURN VUE

I HAVE A 2003 SATURN VUE. I HAVE HAD IT FOR THREE YEARS BOUGHT IT USED. BEFORE THE RECALL MY CAR STARTED HAVING PROBLEMS WITH THE KEY COMING OUT OF THE IGNITION WHILE THE CAR IS ON. WHEN I HEARD ABOUT THE RECALLS ON THE CARS I REACHED OUT TO GM AND TOLD THEM THAT I KNOW MY CAR IS NOT IN THE RECALL BUT I THINK IT SHOULD BE BECAUSE IT IS HAVING THE SAME PROBLEM. THEY CONTACTED ME GAVE ME VIA EMAIL AND GAVE ME A SERVICE REQUEST NUMBER. I WENT TO A DEALER BY ME WHICH THEY CONTACTED. I HAD THE CAR INSPECTED AND THE DEALER DID IN FACT STATE THAT IT SHOULD BE REPLACED. I THEN RECONTACTED GM TOLD THEM WHAT THEY SAID AND TOLD ME THEY WOULD GET BACK TO ME IN A FEW DAYS. NEVER HAPPENED. AFTER THREE WEEKS OF WAITING AND NOT HEARING FROM THEM I CONTACTED THEM VIA EMAIL LAST FRIDAY. I FINALLY RECEIVED A VOICE MAIL THIS PAST MONDAY STATING THAT THEY COULD NOT HELP ME WHICH I KNOW I TOLD THEM I KNEW. THEY ALSO SAID DUE TO THE AGE OF MY VEHICLE AND THE WARRANTY WOULD HAVE BEEN UP YEARS AGO THEY COULD NOT DO ANYTHING FOR ME AT THIS TIME. I WAS FURIOUS AND CALLED BACK LEFT A MESSAGE STATING THAT THE AGE OF MY VEHICLE HAS NOTHING TO DO WITH THE PROBLEM AT HAND AND THAT WITH ALL THE ATTENTION THEY HAVE BEEN GETTING I THREATENED TO GO TO THE MEDIA. MY CAR HAS ONLY 50000 MILES ON IT, RUNS GREAT BUT HAS THIS PROBLEM AND I DO NOT FEEL SAFE DRIVING IT. THEY STILL TOLD ME SORRY CAN'T HELP. WHEN I BOUGHT THE CAR USED IT DID NOT DO THIS AT ALL. I HAVE NOTICED ON SAFERCAR.COM THERE ARE MANY COMPLAINTS ABOUT THIS WITH NO RESOLUTION. I FEEL SINCE GM KNEW ABOUT THE PROBLEM IN 2003,THE YEAR BY THE WAY MY CAR WAS BUILT THAT THEY SHOULD ADD 2003 SATURN VUE'S TO THE RECALL LIST. *TR