NHTSA Complaint #10592555 — 2013 FORD ESCAPE

THE CAR STALLS INTERMITTENTLY. THE FIRST TIME 3/11/2014 WAS THE DAY FOLLOWING MY SERVICE FOR OIL CHANGE AND TIRE ROTATION. I WAS PULLING AWAY FROM MY HOUSE AND THE CAR JUST STALLED. I PUT IT INTO PARK AND THE CAR RESTARTED. THE NEXT TIME WAS 3/17/2014, AGAIN I WAS PULLING AWAY FROM MY HOUSE AND THE CAR STALLED, STARTED BEEPING AND A SERVICE ENGINE NOW LIGHT CAME ON. I RESTARTED THE CAR, PARKED AND CALLED THE DEALERSHIP. A TOWING COMPANY PICKED UP THE CAR AND TOOK IT TO THE DEALER. THE DEALER INFORMED ME THAT NOTHING SHOWED UP IN THE MEMORY AND THEY COULD NOT DO ANYTHING BECAUSE IT WASN'T HAPPENING FOR THEM. THEY KEPT THE CAR FOR SEVERAL DAYS BEFORE I PICKED IT UP. APPROXIMATELY 2 WEEKS LATER THE CAR STALLED AGAIN WHILE I WAS ON THE FREEWAY ON RAMP. I TRIED TO CALL THE DEALER BUT THE PHONE WOULD NOT WORK. FORD TOOK THE CAR AGAIN AND COULD NOT FIND ANYTHING IN THE MEMORY. WITHIN 2 WEEKS THIS HAPPENED AGAIN WHILE GETTING ONTO THE FREEWAY. IN ADDITION TO THE STALLING PROBLEM, THE SYNC SYSTEM HAS RESET ITSELF, THE COMPASSES ARE NOT FUNCTIONING PROPERLY, THE EXTERNAL TEMPERATURE GAUGE DOESN'T WORK ALL THE TIME AND NOW THE PHONE RANDOMLY STARTS CALLING PEOPLE. I WAS GIVEN A PHONE NUMBER FOR CORPORATE BY THE DEALERSHIP. I CALLED AND AFTER PLAYING PHONE TAG FOR SEVERAL DAYS THE REPRESENTATIVE (JOSHUA) TOLD ME THAT IF IT STALLS AGAIN THAT I SHOULD NOT ATTEMPT TO RESTART THE CAR AND I NEED TO CALL THE ROADSIDE ASSISTANCE NUMBER AND WAIT FOR THEM TO COME. IN ADDITION, HE SAID UNDER NO CIRCUMSTANCES SHOULD THEY ATTEMPT TO RESTART THE CAR BECAUSE IF THEY DO IT WILL RESET THE MEMORY AND FORD CANNOT FIX THE PROBLEM. I ASKED ABOUT THE RECALLS ON MY CAR AND WAS TOLD THERE WERE NONE; HOWEVER, I WAS ON THE WEBSITE AND THERE ARE 2. I ASKED WHY FORD DID NOT SEND ME A RECALL NOTICE AND HE TOLD ME THAT FORD DOESN'T DO THAT. I AM AFRAID TO DRIVE MY CAR. ITS BEEN TO FORD 7 TIMES NOW. HELP! *JS