NHTSA Complaint #10592360 — 2007 SATURN AURA

TL* THE CONTACT OWNS A 2007 SATURN AURA. THE CONTACT STATED THAT THE VEHICLE WOULD NOT SHIFT INTO REVERSE. ALSO, WHEN THE GEAR WAS IN DRIVE , THE VEHICLE WOULD NOT ACCELERATE OVER 5 MPH. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY HAD NOT YET PROVIDED THE DIAGNOSTIC RESULTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000. THE CONSUMER STATED THE TRANSMISSION HAD TO BE REPLACED ON THIS VEHICLE, WHICH ONLY HAD 73,000 MILES. SHE CONTACTED THE MANUFACTURER SEVERAL TIMES REGARDING THE PROBLEM, AND THAT WAS HOW SHE FOUND OUT ABOUT THE EXTENDED WARRANTY. GM ISSUED EXTENDED WARRANTIES, ON 4 CYLINDER MODELS, BUT NOT 6 CYLINDERS MODELS. THE CONSUMER BELIEVED THAT WAS UNFAIR, BECAUSE HER VEHICLE HAD THE SAME PROBLEM. GM, DID OFFER ASSISTANCE OF $800 TO GET THE VEHICLE FIXED, BUT THE CONSUMER FELT SHE SHOULD NOT HAVE TO ABSORB THE BALANCE OF $ 3168.25. UPDATED 06/23/14 UPDATED 08/14/14*LJ UPDATED 8/28/2017*CN