NHTSA Complaint #10592252 — 2003 CADILLAC CTS

ENGINE STOPPED RUNNING. WOULD NOT RESTART. HAD TO HAVE VEHICLE TOWED TO AUTHORIZED CADILLAC SERVICE CENTER (GREEN BUICK GMC, DAVENPORT, IA). GREEN REPLACED PARTS (THROTTLE BODY, PART 9128412, CONNECTOR PART 15306420, SEAL PART 90412566) WITH NEW ONES AND THEN CLEANED, AT A COST OF $1,425.82. TO BE FAIR, IN RETROSPECT, GREEN SHOULD HAVE CLEANED OLD PART TO SAVE CUSTOMER UNNECESSARY COSTS. NOW, THREE YEARS LATER, THIS EXPENSIVE FIX IS NEEDED AGAIN. ACCORDING TO LUJACK NORTHPARK AUTO, DAVENPORT, IOWA, (INVOICE NO. CVCS863235) DATE 05/05/14, MILAGE: 113716, THESE PARTS NEED TO BE REPLACED AGAIN ALREADY. (48000 MILES LATER) THAT MEANS THAT THE $1,425.82 WE PAID TO GREEN WAS LOST TO EITHER INFERIOR QUALITY PARTS (PLANNED OBSOLESENCE) OR SABOTAGE BY THE AUTHORIZED SERVICE CENTERS. THIS CAR WAS IN LUJACKS THREE TIMES THIS YEAR. TWICE THEIR TECHNICIAN REMOVED & REPLACED V/C & VIT GASKETS. (PARTS VS50628R & MS96103. SEE CVCS854609 & 855596) WHICH MEANS REMOVING THESE PARTS. GM REFUSED TO MAKE ANY GOOD FAITH EFFORT AT RESOLVING ISSUE (SEE GM FILE # 71-1305208758) UPDATED 11/24/2014 *JS