NHTSA Complaint #10592164 — 2009 TOYOTA RAV4

ON MAY 14, 2014 IN THE AFTERNOON I PICKED UP MY VEHICLE AND DROVE TO HOME DEPOT HERE ON ST. THOMAS, US VIRGIN ISLANDS. UPON GETTING READY TO LEAVE HOME DEPOT, I OBSERVED THE TIRE LIGHT ON. I SAID MAYBE THE TIRE HAS A LEAK. I THEN DROVE TO BARBEL PLAZA AND OBSERVED THAT THE TIRE WAS AIRING DOWN. I THEN TOOK MY VEHICLE TO THE TIRE SHOP NEXT TO SILVER DOLLAR. THE GENTLEMAN CHECKED THE TIRE AFTER THROWING SOAP LIQUID ON IT AND OBSERVED NO NAILS OR SCREWS STUCK IN THE TIRE. HE THEN TOOK OFF THE RIGHT FRONT TIRE AND POURED WATER INSIDE THE RIM AND SHOWED ME THAT THERE IS CRACK ON THE INSIDE RIM. HE SAID THAT SOMEONE COULD'VE DROPPED TBE TIRE ON THE GROUND OR SOMETHING FELL ON IT. I CALLED THE NHTSA WEBSITE AND WAS ADVISED TO CALL THE TOYOTA MANUFACTURER. I CALLED TOYOTA AND WAS ADVISED TO NOTIFY MY LOCAL TOYOTA SO THEY CAN ASSIST ME. I BROUGHT IT TO THE MANAGERS ATTENTION FOR TOYOTA AND I RECEIVED NO ASSISTANCE. HE IS GIVING ME A SIX FOR A NINE. I BOUGHT MY CAR IN NOVEMBER OF 2009. THE CAR HASN'T MAKE FIVE YEARS OLD AND THE RIM FOR THE TIRE IS CRACKED. I NEED SOME ASSISTANCE WITH MY RIM TO MY VEHICLE. IT SEEMS TO ME LIKE THE RIM WAS NOT FIXED PROPERLY. ALSO THE LUG NUT ARE NO GOOD EITHER. POOR MATERIAL. THANK YOU HOPE I GET SOME SORT OF ASSISTANCE. *TR UPDATED 11/5/2014 *JS