NHTSA Complaint #10592152 — 2012 KIA OPTIMA

I WAS PARKED IN A SECURED POLICE PARKING GARAGE THAT NO ONE HAS ACCESS TO EXCEPT POLICE OFFICERS. UPON GETTING INTO MY CAR, PLACING IT INTO DRIVE AND BEGINNING TO MOVE FORWARD OUT OF THE PARKING SPACE, THERE WAS A LOUD NOISE THAT SOUNDED LIKE GLASS SHATTERING. I EXITED MY VEHICLE TO FIND THAT MY SUNROOF HAD EXPLODED INTO THOUSANDS OF PIECES. THERE WAS NOTHING THAT STRUCK THE GLASS THAT CAUSED THIS TO HAPPEN. UPON DOING RESEARCH, I DISCOVERED THAT THIS IS A PROBLEM THAT THE KIA VEHICLES SUNROOFS HAVE. KIA IS AWARE OF THE PROBLEM AND IS TELLING ME THAT I WILL HAVE TO PAY FOR THE REPLACEMENT. MY VEHICLE IS STILL UNDER WARRANTY WHICH DOES NOT SEEM TO MATTER TO KIA. KIA IS TELLING ME THAT THIS INCIDENT OCCURRED BECAUSE THERE WAS AN OBJECT THAT CAUSED THIS TO HAPPEN. I TOLD THEM THAT I WAS IN THE VEHICLE BARELY MOVING WHEN THIS HAPPENED. THEY DO NOT WANT TO TAKE RESPONSIBILITY FOR THE PROBLEM. *JS