NHTSA Complaint #10588685 — 2012 GULF STREAM AMERILITE

DEAR SIR, REF: NHTSA RECALL # 13E039 I RECEIVED A RECALL LETTER DATED OCT 31, 2013 FROM FASTEC INDUSTRIAL CORP., A DIVISION OF WESCO DISTRIBUTION INC INFORMING ME THAT THE DEADBOLT LOCK CYLINDER ON MY TRAVEL TRAILER WAS SUBJECT TO A RECALL. I FIRST CONTACTED THE ABOVE COMPANY AROUND THE MIDDLE OF FEBRUARY AT WHICH TIME THE CUSTOMER SERVICE PERSON SAID I SHOULD RECEIVE THE REPLACEMENT LOCK CYLINDER IN FOUR WEEKS. AT THE END OF MARCH I CALLED THE COMPANY AGAIN AND THEY SAID I SHOULD RECEIVE THE REPLACEMENT IN TWO WEEKS. I CALLED THE COMPANY AGAIN AT THE END OF APRIL AND STILL THE SAME RESPONSE. I WOULD LIKE USE MY TRAILER IN THE NEAR FUTURE BUT I AM RELUCTANT TO DO SO UNTIL I CAN REPLACE THE DEFECTIVE DEADBOLT LOCK CYLINDER. THANKS IN ADVANCE FOR YOUR ASSISTANCE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR