NHTSA Complaint #10588610 — 2012 FORD FOCUS

SUSPENSION issue reported to NHTSA

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Crash

Complaint Details

ODI Number	10588610
Vehicle	2012 FORD FOCUS
Component	SUSPENSION
Date of Incident	April 3, 2014
Date Filed	May 15, 2014
Mileage	26,000 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

WE HAD A PROBLEM WITH FORD MOTOR COMPANY OVER OUR 2012 FORD FOCUS . AS BACKGROUND, WHILE MY WIFE WAS DRIVING 40 MPH ON A STRAIGHT ROAD THE CAR STEERING LOCKED AND PULLED HER INTO A CURB CAUSING A BROKEN WHEEL, RIM, AND TIE ROD (ESTIMATED AT $1500 TO REPAIR BY BOB TOMES FORD IN MCKINNEY TEXAS). AFTER THE CAR SETTING AT THE DEALERSHIP WAITING FOR WORD FROM FORD'S CORPORATE OFFICE FOR SEVEN WEEKS WE JUST FOUND OUT THEY ARE NOT TAKING RESPONSIBILITY FOR THIS ISSUE. IT'S PRETTY INCREDIBLE TO ME THAT IT TOOK FORD SEVEN WEEKS TO RESPOND WHILE I MADE TWO CAR PAYMENTS AND PAID FOR INSURANCE THROUGHOUT THAT TIME WITHOUT A CAR. WE HAD FOUND THROUGH RESEARCH ON THE WEB THAT MANY PEOPLE ARE REPORTING STEERING PROBLEMS ON THE 2012 FORD'S FOCUS. FOR YOUR INFORMATION WE DO NOT FEEL SAFE WITH THIS CAR AND ARE ASKING BOB TOMES FORD TO HELP US RESOLVE THE ISSUE LOCALLY SINCE FORD HAS NOT OFFERED ANY HELP. *TR

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