NHTSA Complaint #10587892 — 2013 FORD F-350 SD

1. SEVERE ENGINE RATTLE AND THEN SEVERE SHAKING OF ENTIRE TRUCK DUE TO EXHAUST REGENERATIVE SYSTEM. TRUCK BECOMES HARD TO CONTROL ON HIGHWAY AND PRESENTS DANGER IN HEAVY TRAFFIC SITUATIONS. FIRST INCIDENT WAS TAKEN IN FOR REPAIR; SECOND INCIDENT OCCURRED APPROXIMATELY SEVEN MONTHS LATER AND WAS TOLD BY DEALER SERVICE REPRESENTATIVE THAT IN ORDER FOR THE EXHAUST REGENERATIVE SYSTEM TO WORK PROPERLY WE HAD TO WATCH FOR THE "CLEANING EXHAUST SYSTEM" MESSAGE TO APPEAR (WHICH ONLY FLASHES ON FOR APPROXIMATELY 5 SECONDS AND REQUIRES EYES OFF THE ROAD) AND THEN DRIVE AN ADDITIONAL 20 MILES AT SPEEDS ABOVE 50 MPH FOR THE REGENERATION SYSTEM TO COMPLETE. UNACCEPTABLE WHEN LIVING IN AN AREA WHERE SPEED LIMIT IS 45 MPH AND THERE IS ONLY A DISTANCE LESS THAN 10 MILES FROM ONE END OF OUR TOWN TO THE OTHER. IN OTHER WORDS, IF WE ARE PULLING INTO OUR DRIVEWAY AND THE MESSAGE COMES ON, WE ARE TO NOT STOP THE TRUCK AND DRIVE IT FOR AN ADDITIONAL 20 MILES AT 50 OR MORE MPH TO COMPLETE THE CYCLE. VIDEO OF ONE INCIDENT OF THE SEVERE SHAKING IS AVAILABLE IF NEEDED. 2. HARD WASHBOARD BOUNCING EFFECT WHEN OPERATING VEHICLE AT 45 MPH. WENT TO THE PERSONAL EXPENSE OF RULING OUT TIRE ISSUE. CANNOT MAINTAIN VEHICLE AT 45 MPH. *TR