NHTSA Complaint #10587666 — 2006 CHRYSLER PACIFICA

DURING A ROUTINE OIL CHANGE, A MECHANIC INFORMED ME THAT THERE WAS SEVERE RUST (50%) TO THE SUPPORT SYSTEM HOLDING UP THE ENGINE ON THE PASSENGERS SIDE. THE CAR ONLY HAS 84,000 MILES. HE SAID THAT IT IS A VERY DANGEROUS SITUATION, THAT, IF NOT REPAIRED, WOULD EVENTUALLY BREAK WAY AND THE ENGINE WOULD DROP OUT OF THE SUPPORT SYSTEM. WHEN I CONTACTED CHRYSLER CARE, THE INTAKE OPERATOR BASICALLY READ FROM A SCRIPT AND STATED THAT MY VEHICLE WASN'T COVERED IN THE RECALL, EVEN THOUGH THE SAME PART WAS AFFECTED, AND THAT THERE WAS NOTHING THAT THEY COULD DO TO ASSIST ME. AFTER DOING SOME RESEARCH ONLINE, I FOUND OVER 700 OTHER COMPLAINTS ABOUT THE SAME ISSUE. THIS IS THE THIRD CHRYSLER THAT I HAVE OWNED (AND MY SECOND PACIFICA) WITH 100% SATISFACTION UNTIL THIS POINT. UNLESS CHRYSLER DEALS WITH THIS ISSUE TO MY SATISFACTION AND MY SAFETY IS THEY FIRST CONCERN, I WILL NEVER OWN ANOTHER CHRYSLER PRODUCT AGAIN. I HAVE TAKEN PICTURES OF THE PART IN QUESTION AND INTEND TO PURSUE THIS ISSUE UNTIL IT IS FIXED! *TR