NHTSA Complaint #10586776 — 2009 SATURN AURA

MY FAMILY HAS EXPERIENCED SUDDEN LOSS OF POWER 4 TIMES IN THE PAST 2 MONTHS ON MY 2009 SATURN AURA DURING DIFFERENT DRIVING CONDITIONS. THE VEHICLE IS IDENTIFIED AS HAVING RECALL AND VEHICLE MATCHES SUDDEN LOSS OF POWER WITHOUT WARNING. TURNING VEHICLE OFF AND RESTARTING DOES RESET STEERING EVENTUALLY, BUT THERE IS NO WARNING WHEN IT WILL OCCUR NEXT. I HAVE CONTACTED GM 4 TIMES AND THEY CONTINUE TO DELAY RESPONSE, INDICATING THAT THEY CANNOT UPLOAD THE VIN INFORMATION TO DETERMINE IF MY VEHICLE IS PART OF RECALL OF MAY 6, 2014? GM REFUSES TO FIX PROBLEM AND CONTINUES TO DELAY ANY ANSWERS FOR OVER 1 MONTH. I HAVE BEEN PROVIDED FALSE INFORMATION 3 TIMES FROM GM EXECUTIVE OFFICE ( CUSTOMER SERVICE) AND MY FAMILY CONTINUES TO BE FORCED TO DRIVE A VEHICLE THAT IS DEFECTIVE AND DANGEROUS. ALL I ASK GM IS TO DO THE RIGHT THING AND FIX MY VEHICLE BEFORE SOMETHING TERRIBLE HAPPENS. I HAVE WRITTEN NOTES OF MY SPECIFIC PROBLEMS AND FAILURE TO ACT BY GM. *TR