NHTSA Complaint #10586746 — 1997 TOYOTA 4RUNNER

ORIGINAL OWNER, BOUGHT NEW. KEPT VEHICLE VERY WELL MAINTAINED WITH REGULAR INSPECTIONS ON A LIFT AND NO EVIDENCE OF FRAME RUST OR OTHER PROBLEMS. THEN ON ABOVE DATE AN INSPECTION SHOWED MANY SPOTS OF RUST ON THE FRAME - IT HAD BEEN ROTTING FROM THE INSIDE OUT. MULTIPLE BODY EXPERTS SAID IT WAS TOO FAR GONE TO REPAIR AND NOT SAFE TO DRIVE. FORTUNATELY IT DID NOT FAIL WHEN MY FAMILY AND I WERE ON THE HIGHWAY, POTENTIALLY KILLING US AND ANYONE AROUND US. TOYOTA CUSTOMER "EXPERIENCE" REPS REFUSED EVEN TO ACKNOWLEDGE A PROBLEM - AND I ESCALATED THIS AS FAR AS I COULD. THEY HAD NO ANSWER FOR WHY THEY BOUGHT BACK TACOMAS, TUNDRAS AND SEQUOIAS (WHICH HAVE THE SAME FRAME) BUT DID NOT EVEN ISSUE A MAINTENANCE ADVISORY FOR THE 4RUNNERS. IF THEY WON'T PAY ATTENTION TO THIS, THE GOVERNMENT SHOULD FORCE A RECALL. THE REST OF THESE VEHICLES ARE BUILT WELL AND THE FRAME MAY WELL FAIL FIRST, WHICH NO ONE EXPECTS. *TR