NHTSA Complaint #10586541 — 2009 FORD FOCUS

FORD FOCUS 2009 APRIL 25, 2014 I HAD APPOINTMENT FOR A ROUTINE OIL CHANGE AND TUNE UP. WAS TOLD THERE WAS OIL IN MY SPARK PLUG WELLS AND I NEEDED A VALVE COVER GASKET REPLACED. TOTAL BILL $376.65 THEN 5 DAYS LATER ON APRIL 30TH, WHEN I STARTED MY CAR IT WOULD NOT RUN CORRECTLY AND WAS CHUGGING AND SPUTTERING REALLY BAD. THE THROTTLE CONTROL/ TRANSMISSION LIGHT CAME ON AND ALSO THE CHECK ENGINE LIGHT. I CHECKED THE MILES I HAD DRIVEN AND IT WAS EXACTLY 25 MILES SINCE THE OIL/TUNEUP/GASKET CHANGE. I CALLED THE FORD SERVICE DEPARTMENT AND TOLD THEM WHAT WAS GOING ON AND THEY SAID TO DRIVE IT OVER. IT WOULD HARDLY RUN SO I HAD TO HAVE IT TOWED. THEN THEY CALLED TO TELL ME THE THROTTLE BODY WAS BAD AT AN ESTIMATED $800 TO FIX IT. THEY HAD TO ORDER THE PART AND IT WOULD BE A FEW DAYS. MAY 5, 2014, DEALERSHIP CALLED TO INFORM ME THE HOUSING FOR THE THROTTLE BODY IS ALSO BAD AND IT WILL BE AN ADDITIONAL $54 TO REPLACE THAT WITH THE THROTTLE BODY. *TR