NHTSA Complaint #10586465 — 2009 FORD ESCAPE

FORD CLAIMS THEY HAVE A CUSTOMER SATISFACTION PROGRAM (13N03) TO ADDRESS PROBLEMS WITH THE ENGINE THROTTLE BODY AND THAT CUSTOMERS WHO COME INTO DEALERSHIPS WILL BE ABLE TO HAVE THE POWERTRAIN CONTROL MODULE SOFTWARE REPROGRAMMED TO PROTECT THE THROTTLE BODY. THE PROBLEM IS- FORD WILL NOT HONOR THIS PROGRAM UNLESS THE ERROR SHOWS ON THEIR DIAGNOSIS COMPUTER. I HAD THIS EXACT PROBLEM HAPPEN TO ME AND THE ERROR DID NOT SHOW UP ON THE FORD DIAGNOSIS COMPUTER SO FORD WILL NOT FIX THIS PROBLEM ON MY VEHICLE. AS I WAS PULLING OUT OF A DRIVEWAY AND STARTED TO ACCELERATE, MY 2009 FORD ESCAPE JUST COMPLETELY LOST ALL ACCELERATION. THE WRENCH LIGHT CAME ON THE DASHBOARD, INDICATING AN ERROR. I COULD NOT GET THE CAR TO DRIVE ABOVE 2 - 3 MPH. I TOOK THE CAR INTO THE FORD DEALERSHIP THE NEXT DAY, BUT THEIR COMPUTER DIAGNOSIS MACHINE DID NOT SHOW THE PROBLEM. I WAS TOLD THAT SINCE I HAD POWERED OFF MY CAR AFTER THE ERROR OCCURRED, THE ERROR WAS CLEARED FROM MEMORY AND WOULD NOT SHOW UP ON THE COMPUTER DIAGNOSIS MACHINE. IF THE COMPUTER DID NOT SHOW THAT MY VEHICLE HAD THAT ERROR, FORD WOULD NOT FIX THE THROTTLE BODY. WHO CAN DRIVE A CAR 20 MILES TO THE NEAREST FORD DEALERSHIP WHEN THE CAR CAN ONLY GO 2 - 3 MPH???. THIS IS A MAJOR SAFETY ISSUE! I AM VERY CONCERNED THAT THIS WILL HAPPEN TO ME AGAIN WHEN I AM ON A BUSY HIGHWAY WITH MY FAMILY IN THE CAR! WHAT IF THIS HAPPENS WHEN I AM DRIVING ON AN INTERSTATE AND I AM UNABLE TO SAFELY GET OFF THE ROAD? SINCE THIS HAS ALREADY HAPPENED TO ME, I KNOW THAT MY VEHICLE HAS THIS PROBLEM AND IT IS ONLY A MATTER OF TIME BEFORE IT HAPPENS AGAIN. HOW MANY PEOPLE WILL HAVE TO BE KILLED BEFORE SOMETHING IS DONE ABOUT THIS MAJOR SAFETY ISSUE???? *TR