NHTSA Complaint #10586350 — 2012 VOLKSWAGEN JETTA

AFTER MY LAST VISIT WITH THE A/C, I MAYBE THOUGHT THAT THIS DEALER SHIP WOULD HELP ME OUT (VW EL CAJON) UNLIKE (VW KEARNY). I HAD TOLD THEM WHAT HAS BEEN GOING ON WITH THIS RUMBLING NOISE THAT HAD STARTED OFF FAINT BUT NOW IS PROGRESSIVELY GOTTEN WORSE AND IS AFFECTING OTHER PARTS, BECAUSE THE NOISE NOW PICKS UP WHEN TURNING. THEY TOLD ME THEY WOULD FIND IT, TOOK IT OUT ON A TEST DRIVE WITH SEVERAL MECHANICS AND THEY ALL TRIED TO PLAY ME AND TOLD ME THEY COULD NOT HEAR ANYTHING EVEN THOUGH THE MECHANIC REP DID HEAR IT. THAN THEY DID A INSPECTION AND COULD NOT FIGURE IT OUT IT SEEMED TO ME BECAUSE THEY THAN JUST CAME TO A CONCLUSION THAT MY TIRES WHERE CUPPED AND FEATHERED AS VW KEARNY TOLD ME. I ASKED THEM IF THEY DO MULTIPOINT INSPECTIONS EVERY TIME I BRING MY VEHICLE IN AND THEY SAID YES, THAN I ASKED HOW COME YOU DID NOT CATCH THIS BEFORE, THEY COULD NOT COME UP WITH A ANSWER AND JUST SAID PLEASE SIGN THE PAPER. SO WHAT I DID NEXT WAS TOOK IT TO SEVERAL TIRE DEALERSHIPS AS WELL AS A NEW VW, ALL OF WHICH TOLD ME MY TIRES IS NOT WHAT IS MAKING THAT NOISE. I REALLY FEEL LIKE VW IS AVOIDING THIS ISSUE WITH ME TELL MY WARRANTY EXPIRES TO THAN TELL ME THAT THERE IS A PROBLEM. *TR