NHTSA Complaint #10586099 — 2003 CHEVROLET MALIBU

I WOULD LIKE TO COMMEND YOUR COMPANY FOR MAKING A DURABLE PRODUCT. HOWEVER, I PURCHASE A 2003 CHEVY-MALIBU IN 2004 FROM CARMAX-RALEIGH, N.C. ACCORDING TO THE CARFAX, THERE WAS ONLY ONE PREVIOUS OWNER. I PURCHASED THE EXTENDED WARRANTY FOR ONLY THREE YEARS AND HAD THE VEHICLE SERVICED BY RICK HENDRIX CHEVROLET IN DURHAM, N.C. AFTER THE WARRANTY EXPIRED, I WOULD TAKE MY VEHICLE TO A CERTIFIED MECHANIC IN NORFOLK, VA THAT I HAVE DEALT FOR THE PAST 20 YEARS. CONSEQUENTLY, I WOULD HAVE REPAIRS DONE AND HE KEPT THE CAR RUNNING AS REQUIRED. HOWEVER, ABOUT YEAR 2010, DURING REGULAR MAINTENANCE - THE CHECK ENGINE LIGHT CAME ON, FOLLOWED BY THE SERVICE ENGINE LIGHT - THEN THE VEHICLE WOULD START BUT NO DISPLAY ON THE DASH AND NO ELECTRICAL FUNCTIONS WORKED? ABOUT 5-10 MINUTES LATER WITH CAR STILL RUNNING - THE DASH WOULD LIGHT UP AND ELECTRICAL FUNCTIONS OPERABLE. MY MECHANIC WAS ABLE TO ELIMINATE TO CHECK ENGINE/SERVICE ENGINE DISPLAYS WITH REQUIRED MAINTENANCE. HOWEVER, THE DASH DISPLAY AND POWER LOSS CONTINUED? HE DECIDED TO REPLACE THE IGNITION SWITCH AND SHORTLY AFTERWARDS THE SAME PROBLEMS REAPPEARED? NOW I HAVE TWO SEPARATE KEYS, ONE FOR DOOR/TRUNK LOCKS AND ONE FOR THE IGNITION. PRESENTLY, EVEN AFTER MAINTENANCE, THE VEHICLE HAS STARTED MISSING/PUTTING OR POSSIBLY LOSING POWER? I CONTACTED GM (800)222-1020 AND (800)630-2438 AND WAS TOLD THAT MY VEHICLE WAS NOT ON THE GM RECALL LIST? CAN YOU CONFIRM THAT INFORMATION AND THE REASON WHY IT IS NOT ON THE LIST? DO I REALLY NEED TO WAIT UNTIL MY FAMILY IS INJURED OR WORST BEFORE A DEFECT IS ACKNOWLEDGE? *TR