NHTSA Complaint #10586044 — 2010 MAZDA MAZDA3

CAR WAS PURCHASED IN 2009 AND UP UNTIL LAST YEAR I HAD VERY FEW PROBLEMS AND WAS VERY HAPPY WITH THE CAR. HOWEVER, LAST YEAR I NOTICED MY DASHBOARD APPEARED TO BE VERY SHINY AND EXTREMELY STICKY. IT APPEARED AS THOUGH SOME TYPE OF GLUE HAD BEEN POURED ON IT. WHEN I TOUCHED THE DASHBOARD THE MELTED MATERIAL WOULD COME OFF ON MY FINGERS. I TOOK IT TO THE DEALERSHIP WHO SAID THEY HAD NEVER SEEN ANYTHING LIKE IT. THEY ARRANGED TO HAVE THE MAZDA AREA REPRESENTATIVE COME AND LOOK AT IT. HE EXAMINED THE DASHBOARD AND TOLD ME HE HAS SEEN THIS BEFORE, MOSTLY IN STATES LIKE FLORIDA, THAT ARE BASICALLY HOT ALL YEAR. HE STATED IT WAS THE GLUE USED TO SECURE THE DASHBOARD WHICH WAS LEACHING UP. HE APPROVED THE DEALERSHIP TO REPLACE THE PART AT NO CHARGE, HOWEVER THE DEALERSHIP SAID IT WOULD COST $300.00 TO HAVE IT INSTALLED. IF THE PART WAS FAULTY WHY DO I NEED TO PAY TO HAVE THE NEW PART INSTALLED. I HAVE DONE NOTHING AND CONTINUE TO HAVE A DEFECTIVE DASHBOARD, MY CONCERN IS WILL THE AIRBAG WORK CORRECTLY INSIDE THIS DEFECTIVE DASHBOARD? I HAVE RECENTLY SEEN THE INVESTIGATIVE REPORT ON MY LOCAL NEWS CONCERNING THIS ISSUE. WITHOUT QUESTION THIS IS A SAFETY ISSUE IN MY OPINION. *TR