NHTSA Complaint #10585754 — 2011 FORD F-150

VEHICLE HAS JUST OVER 40,000 MILES ALL HIGHWAY. VEHICLE IS 4WD. VEHICLE HAS NEVER TOWED, HAULED OR BEEN OFF ROAD. TOOK VEHICLE TO FORD DEALERSHIP TO HAVE A/C SERVICED (WHICH WAS NOTED HAVING PROBLEMS DURING WARRANTY, BUT TECHS NEVER FOUND ISSUE NOR RAN DIAGNOSTICS) DURING THE DIAGNOSTICS THE SERVICE TECH STATED THERE WAS A NOISE COMING FROM THE STEERING GEAR. *NOTE THE VEHICLE HAD BEEN OUT OF OWNER'S POSSESSION AND AT THE DEALERSHIP AWAITING A/C SERVICE FOR 4 DAYS. OWNER STATED THAT THERE HAD BEEN NO STEERING ISSUES OR WARNINGS DISPLAYED IN THE VEHICLE AND HAD BEEN OPERATING WITHOUT ANY PROBLEMS. DEALERSHIP STATES THAT WHEN THEY FINISHED THE A/C SERVICE THAT THE STEERING CEASED UPON BACKING THE VEHICLE OUT OF THE SERVICE AREA. OWNER ASKED WHY THE STEERING GEAR IS NOT COVERED UNDER THE DRIVE TRAIN WARRANTY. THE DEALERSHIP ADVISED THAT THIS ISSUE IS A COMMON ISSUE THAT IS BEING ENCOUNTERED WITH THE NEW FORD EPAS SYSTEM AND IS NOT COVERED UNDER THE DRIVETRAIN WARRANTY EVEN THOUGH THE VEHICLE'S LOW MILEAGE. OWNER REQUESTING THAT FORD PAY FOR REPLACEMENT DUE TO IT BEING COMMONLY DEFECTIVE. VEHICLE STILL IN DEALERSHIP'S POSSESSION. *JS