NHTSA Complaint #10585443 — 2013 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10585443
Vehicle	2013 FORD ESCAPE
Component	ENGINE
Date of Incident	March 24, 2014
Date Filed	April 29, 2014
Mileage	9,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

ONE DAY WHEN I STARTED MY CAR IT CAME UP WITH THE ERROR MESSAGE "ENGINE FAULT, SERVICE VEHICLE NOW!". I GOT A FRIGHT, RESTARTED THE CAR AND THE ERROR MESSAGE WAS GONE AND I COULD DRIVE IT HOME. THE NEXT DAY THE MESSAGE CAME UP AGAIN, I TRIED TO DRIVE IT AND IT WAS CLUNKY AND WOULDN'T GO PAST FIRST GEAR. I PULLED OVER AND RESTARTED THE CAR AND IT WORKED FINE AGAIN. IT HAPPENED AGAIN THE FOLLOWING DAY SO I TOOK IT INTO THE SERVICE CENTER. THE SERVICE CENTER WAS UNABLE TO RECREATE THE PROBLEM AND COULD NOT FIND ANYTHING WRONG IN THE CAR. THEY LOOKED INTO THE CAR COMPUTER'S LOGS AND COULDN'T FIND ANYTHING THERE EITHER. SINCE THEN THE PROBLEM HAS HAPPENED 9-10 TIMES AND IT IS UNSAFE FOR ME AND MY FAMILY TO DRIVE WHEN THE CAR IS REPORTING THE ERROR. WE CANNOT DRIVE IT WHILE THE ERROR IS ON AND THE DEALERSHIP SAY THEY CANNOT FIX IT UNLESS THE ERROR IS SHOWING. *JS

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Recent Complaints for the 2013 FORD ESCAPE

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