NHTSA Complaint #10585286 — 2011 TOYOTA SIENNA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10585286
Vehicle	2011 TOYOTA SIENNA
Component	STEERING
Date of Incident	March 17, 2014
Date Filed	April 28, 2014
Mileage	24,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE REVERSING FROM A PARKING SPACE, THE STEERING SEIZED WITHOUT WARNING. THE CONTACT WAS NOT ABLE TO TURN IN EITHER DIRECTION AND HAD TO RESTART THE VEHICLE TO REGAIN STEERING CAPABILITIES. THE CONTACT ALSO STATED THAT ON A SEPARATE OCCASION, THE KEY COULD NOT BE TURNED IN THE IGNITION. THE CONTACT HAD TO CALL ROADSIDE ASSISTANCE TO GET THE VEHICLE STARTED. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER, THEY WERE UNABLE DIAGNOSE THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 24,000.

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