NHTSA Complaint #10584961 — 2011 NISSAN JUKE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10584961
Vehicle 2011 NISSAN JUKE
Component ENGINE
Date of Incident
Date Filed
Mileage 28,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

MY 2011 NISSAN JUKE HAS 28,000 MILES ON IT. ABOUT TWO WEEKS AGO I START TO HEAR THIS RATTLE NOISE COMING FROM MY ENGINE. I MAKE AN APPT TO FIND OUT ABOUT THIS NOISE AND FOR MY STATE INSPECTION TO BE DONE. WELL, A FEW DAYS BEFORE MY APPT MY JUKE COMPLETELY STALLED ON ME WHILE DRIVING AROUND 40-45MPH ON A BUSY TWO LANE ROAD. I ALMOST GOT REAR-ENDED BUT LUCKILY THEY STOPPED JUST IN TIME. I DIDN'T HAVE ANY WARNING LIGHTS COME ON AT ALL. IT JUST STOPPED! I GET IT TOWED TO MY DEALERSHIP AND FIND OUT I NEED A BRAND NEW ENGINE ($9,050) BECAUSE MY TIMING CHAIN BROKE AND RIPPED MY ENGINE APART. I GO ONLINE AND FIND OUT THAT NISSAN HAS A CLASS ACTION LAWSUIT AGAINST THEM RIGHT NOW FOR TIMING CHAIN ISSUES, BUT THEY REFUSE TO ISSUE A RECALL. EVEN MORE RESEARCH IS DONE AND I'M BEYOND MAD AT THIS POINT. NOW NISSAN TELLS ME THAT THEY WON'T COVER IT WITH MY 5YR/60,000 MILE POWERTRAIN WARRANTY BECAUSE I CAN'T PRODUCE 8-9 SERVICE RECORDS OF OIL CHANGES AND "SLUDGE" IS WHAT BROKE MY ENGINE AT 28,000. JUST DOING SOME MATH, FOR ME TO EVEN HAVE 8-9 SERVICE RECORDS MEANS I WOULD HAVE NEEDED TO CHANGE MY OIL (AT THE DEALERSHIP THEY SAID) ABOUT EVERY 3 MONTHS!!!! SO NOW I'M STUCK WITH A 2011 PIECE OF JUNK AND THEY WANT ME TO PAY OVER $9,000 EVEN THOUGH THEY ARE WELL AWARE OF THE TIMING CHAIN ISSUE AND IT WAS THE FAULTY TIMING CHAIN THAT BROKE AND RIPPED APART MY ENGINE. BUT BECAUSE I CAN'T PROVIDE 8-9 SERVICE RECORDS (WHICH IS CRAZY) THEY GET OFF SCOTT-FREE! I'VE BEEN RIPPED OFF COMPLETELY AND SOLD A LEMON. THIS IS SO UNFAIR!!!! I WILL BE JOINING THAT CLASS ACTION LAWSUIT! *TR

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