NHTSA Complaint #10584481 — 2006 LEXUS IS 250

BEGINNING SOME TIME IN SEPT OF 2013 I BEGAN TO NOTIFY LEXUS CORP THROUGH JM LEXUS DEALERSHIP THAT MY DASHBOARD AND SIDE PANELS WERE BEGINNING TO MELT AND BECOME STICKY. AFTER SOME PERSISTENCE JM LEXUS SENT A LETTER OR EMAIL REQUESTING LEXUS CORP REPLACE THE PARTS DUE TO DEFECTIVE MATERIAL BEING USED IN THE PARTS. LEXUS CORP AGREED TO REPLACE THE DASH ONLY AND THAT I, THE CUSTOMER, WOULD HAVE TO PAY FOR THE LABOR COST OF INSTALLATION. I CONTINUED TO DISPUTE THIS BUT WAS UNABLE TO MAKE CONTACT WITH ANYONE WHO WOULD ASSIST ME WITH THE WHOLE PROCESS. FINALLY IN MARCH OF 2014 THE DASH HAD MELTED SO MUCH IN FRONT OF THE DRIVERS SIDE THAT IT WAS NOW SHINY AND VERY REFLECTIVE. I DECIDED INSTEAD OF GETTING INTO AN ACCIDENT DUE TO THE GLARE WHILE DRIVING THAT I WOULD COVER THE LABOR COST TO GET THE DASH REPLACED AND CONTINUE TO DISPUTE WHO SHOULD ACTUALLY HAVE PAID THAT COST. THE CAR WENT INTO JM LEXUS, THEY REPLACED THE DASH AND I PAID THE LABOR. I TOOK PICTURES OF THE DASH WHILE IN THE CAR AND AFTER BEING PULLED OUT. I THEN REQUESTED FOR THEM TO HOLD THE DASH SO I COULD MEET WITH A LEXUS REPRESENTATIVE TO DISCUSS THE PROBLEM. THE REP COULD NOT MAKE HIMSELF AVAILABLE TO MEET WITH ME BUT SAID HE WOULD LOOK AT THE PART AND THE CAR, THEN CALL ME. I HAVE NOT HEARD OR RECEIVED ANY INFORMATION FROM THE REP AND I STILL FULLY BELIEVE THIS IS A HAZARDOUS PART TO ANYONE WHO IS HAVING THE SAME ISSUE AND NEEDS TO BE FULLY INVESTIGATED BY NTSB OR SOMEONE FOR RECALL MEASURES BEFORE SOMEONE IS KILLED IN AN ACCIDENT CAUSED BY THE GLARE OF THE MELTED DASH. I REALIZE THAT MY CAR IS A 2006 BUT, NO CAR DASH SHOULD MELT TO THE POINT THAT IT IS STICKY, SOFT ENOUGH TO PUT YOUR NAIL INTO AND SHINY ENOUGH TO CAUSE BRIGHT GLARE INTO THE DRIVERS EYES. *TR