NHTSA Complaint #10583385 — 2007 VOLKSWAGEN PASSAT

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10583385
Vehicle	2007 VOLKSWAGEN PASSAT
Component	STEERING
Date of Incident	March 30, 2011
Date Filed	April 17, 2014
Mileage	49,250 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

CAR EITHER WILL NOT START OR SHUTS OFF. DISPLAY STATES "STEERING COLUMN LOCK DEFECT". THE STEERING COLUMN LOCKS UP, THE ENGINE SHUTS DOWN, AND HIGH PITCHED ALARMS SOUND. CAR WAS TAKEN TO DEALER AND REPAIRED UNDER SERVICE BULLETIN 4815, AT NO CHARGE. THIS HAPPENED IN 2011. THIS WEEK, IN 2014 THE SAME EXACT STEERING COLUMN LOCK DEFECT REOCCURRED. DESPITE THIS BEING A KNOWN DEFECT AMONG VWS, AND THIS BEING A FAILURE OF THE PREVIOUS "FIX" VW REFUSES TO DO A WARRANTY REPAIR BECAUSE IT IS "OUTSIDE OF THE 12 MONTH 12,000 MILE" WARRANTY ON REPAIRS. THIS IS IN MY MIND, A SAFETY ISSUE AS THE ENTIRE STEERING COLUMN LOCKS AND THE ENGINE SHUTS DOWN. IF THIS WERE TO OCCUR WHEN THE VEHICLE IS BEING DRIVEN, PEOPLE WOULD BE INJURED OR KILLED. *TT

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