NHTSA Complaint #10583352 — 2011 BUICK ENCLAVE
ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA
Complaint Details
| ODI Number | 10583352 |
| Vehicle | 2011 BUICK ENCLAVE |
| Component | ELECTRONIC STABILITY CONTROL (ESC) |
| Date of Incident | |
| Date Filed | |
| Mileage | 34,851 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NC |
Consumer Description
ON MARCH 27 2014 MY BUICK ENCLAVE GAVE ME AN ERROR MESSAGE ON THE DASH WHILE DRIVING ON THE HIGHWAY TRACTION CONTROL OFF, STABILITY TRANSMISSION NEEDS SERVICE, AND REDUCED POWER CAME ON.THE CAR WENT FROM 60 MPH TO 50 MPH SUDDENLY BUT THEN CLEARED UP.I TOOK THE CAR INTO THE DEALER TO BE SERVICED ON 03/28/2014. THE LOCAL DEALER STATED THAT THEY FOUND THE ISSUE AND CORRECTED IT.ON APRIL 16 2014 I HAD THE SAME ISSUE HOWEVER THE EVENT WAS MUCH WORST. I WAS ON THE A MAJOR HIGHWAY DOING 65 MPH. THE CAR DID NOT GIVE ME ANY INDICATION OF ANY ISSSUE. THE DASHBOARD DISPLAYED TRACTION CONTROL OFF, SERVICE TRACTION, AND SERVICE STABILITRAK AND VERY QUICK AND SUDDENLY I LOST ALL POWER TO THE CAR WHILE TRAVELING DOWN THE HIGHWAY AT 65 MPH. THE SPEEDOMETER STATED I WAS STILL AT 65 MPH HOWEVER THE CAR WAS NOT TRAVELING AT 65. I TRIED PULLING ON MY HAZARD LIGHTS BUT THEY DID NOT WORK AT THE TIME. THE POWER STEELING ON THE VEHICLE DID NOT WORK. THE GAS PEDAL DID NOT EXCEL THE CAR. I WAS ALMOST HIT BY A TRACTOR TRAILOR WHO WAS TRAVELING BEHIND ME. I TRIED MOVING TO THE SLOW LANE HOWEVER THE CAR HAD NO POWER STERRING BUT THE ENGINE WAS ON AND THE GAS PEDAL WAS TO THE FLOOR BUT THE CAR WAS NOT ACCELERATION. I HAD NO POWER IN THE CAR, I WAS ABLE TO GET TO A SAFE SPOT WERE I TRIED TURNING THE CAR OFF AND BACK ON. THAT DID NOT SOLVE ANY ISSUES EXCEPT FOR THE HAZARD LIGHTS. I WAS THEN ABLE TO PUT ON MY HAZARD LIGHTS. THE CAR NEVER GAVE ME AN ERROR THAT I HAD REDUCED POWER. EVERYTHING OCCURRED IN ABOUT 2 MINUTES. I IMMEDIATELY CONTACTED THE DEALER TO HAVE THE CAR TOWED. I HAVE MAJOR SAFETY CONCERNS ABOUT THE 2011 BUICK ENCLAVES!!!!! I AM VERY LUCKY THAT I WAS NOT KILLED ON HWY 540. I DON'T THINK MY AIR BAGS WOULD HAVE DEPLOYED IF I WERE HIT BY A TRACTOR TRAILER OR CAR. NOTHING WAS WORKING IN THE CAR. PLEASE CALL ME WITH ANY QUESTIONS!!
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