NHTSA Complaint #10583321 — 2012 LEXUS LS460

THE 1ST INCIDENT OCCURRED IN NOVATO, CA MAKING A RIGHT TURN FROM THE IGNACIO BLVD BRIDGE OVER 101N TO NAVE DR. AFTER A RAIN THE PREVIOUS DAY. WHEN THE FRONT OF THE CAR SLID SLIGHTLY, THE SKID CONTROL TURNED THE WHEELS SHARPLY TO THE LEFT FORCING THE CAR INTO THE LANE TO MY LEFT. FORTUNATELY, THERE WAS NO CAR IN THAT LANE OR THERE WOULD HAVE BEEN AN ACCIDENT. I WAS ABLE TO REGAIN CONTROL BUT LEXUS REFUSES TO INVESTIGATE THIS ISSUE INSISTING IT MUST BE REPRODUCED BY A DEALER FOR THEM TO ACT. THIS IS IMPOSSIBLE AS NO DEALER HAS FACILITIES TO DO THIS. THE 2ND INCIDENT OCCURRED ON A HILL AT THE INTERSECTION OF WILLARD & PARNASSUS IN SAN FRANCISCO ON 3/14/14. I HAD MADE A U-TURN TO ENTER A PARKING SPACE ON WILLARD AND WAS FACING DOWNHILL. WHEN I PUT THE CAR IN REVERSE IT RAPIDLY ROLLED FORWARD WHICH IS NOT EXPECTED IN AN AUTOMATIC. I SUBMITTED VIDEO EVIDENCE OF THIS TO LEXUS AND THIS PROBLEM WAS REPRODUCED BY FREEMAN LEXUS IN SANTA ROSA WHICH, HOWEVER, HAS NO WAY TO FIX THE PROBLEM, AND LEXUS REFUSES TO DO SO THOUGH THIS, TOO, COULD BE A SAFETY HAZARD. THIS 3RD INCIDENT OCCURRED ON 4/14/14 WHEN, AT WOODLAND MARKET IN ROSS, I PUT MY CAR IN REVERSE AND THE REAR VIEW CAMERA DID NOT COME ON. I PUT IT BACK IN PARK AND THEN BACK INTO REVERSE AND THE CAMERA STILL DID NOT COME ON. I MADE A VIDEO OF THIS AND SENT IT TO LEXUS AND WENT TO LEXUS OF MARIN TO SHOW THEM THE PROBLEM. THEY WOULD HAVE TO TAKE THE CAR BUT I COULD NOT GIVE IT TO THEM AND EXPLAINED THIS WOULD NOT OCCUR AGAIN IF THE CAR WAS TURNED OFF AND STARTED AGAIN - WHICH I SHOWED THEM TO BE TRUE. THIS ALSO COULD BE A HAZARD BUT FREEMAN LEXUS CANNOT REPRODUCE THIS AND LEXUS ABSOLVES ITSELF OF ANY RESPONSIBILITY. LEXUS, IN FACT, TELLS ME IF THE CAR WORKS "AS DESIGNED" BASED ON WHAT THE DEALER CAN FIND THEY WILL NOT FIX OR INVESTIGATE THE ISSUE EVEN IF SAFETY IS INVOLVED. THIS VIOLATES THE TOYOTA DOJ AGREEMENT. *TR