NHTSA Complaint #10582943 — 2011 NISSAN JUKE

MY JUKE BEGAN TO HAVE A TICKING/CLICKING SOUND IN THE MOTOR WHICH SOUNDED WORSE WITH ACCELERATION. I TOOK IT TO A DEALER AND THEY FIRST TOLD ME IT WAS THE EXHAUST, THEN LATER TOLD ME IT IS TIMING CHAIN AND DAMAGE TO MOTOR DONE WHICH WOULD REQUIRE REPLACEMENT MOTOR BUT APPROVAL FROM A DISTRICT MANAGER WAS NEEDED PRIOR TO PROCEEDING ON THE WARRANTY WORK. ALTHOUGH STILL UNDER WARRANTY AND ABLE TO SHOW RECEIPTS FOR SERVICE DATES, THEY TOLD ME THEY MAY VOID MY WARRANTY FOR NOT HAVING A NISSAN BRAND OIL FILTER ON THE JUKE. I CALLED TO CHECK ION MY ENGINE REPLACEMENT THE NEXT DAY AND WAS TOLD THEY WERE WAITING ON PARTS AND THAT THE TENSIONER BROKE OFF AND THE TIMING CHAIN WAS RUBBING THE MOTOR BUT THEY WILL REPLACE WORN PARTS INSTEAD OF ENTIRE MOTOR AND THAT THE RUBBING ON THE MOTOR WOULD NOT ALTER THE FUNCTIONING OF THE MOTOR. ONE WEEK LATER, STILL WAITING ON MY CAR AND PAYING FOR A DAILY RENTAL. THIS IS MY 8TH NISSAN OWNED. AND THE SECOND TO HAVE ENGINE PROBLEMS (2006 ALTIMA WITH BLOWN ENGINE AT 147,000 MILES). PURCHASED JUKE OCTOBER 2010 AND IT IS DRIVEN ONLY BY MYSELF AND AT SPEEDS LESS THAN 65MPH MOST DAYS. THERE IS AN OBVIOUS FLAW IN THE DESIGN OF THESE TIMING CHAINS AND COMPONENTS WHICH HOLD IT ALL TOGETHER. STILL OWE 11,000 ON MY JUKE AND AM WORRIED ABOUT THE FUTURE RELIABILITY AND SAFETY FOR MY TRAVELS IN IT. *TT