NHTSA Complaint #10579576 — 2002 SATURN VUE

TL* THE CONTACT OWNS A 2002 SATURN VUE. THE CONTACT STATED THAT THE KEY BECAME DAMAGED AND FELL OUT OF THE IGNITION SWITCH SPORADICALLY WHILE THE VEHICLE WAS IN MOTION. ADDITIONALLY, THE VEHICLE WOULD SPORADICALLY FAIL TO START. THE VEHICLE ALSO STALLED WITHOUT WARNING AND THE SERVICE ENGINE LIGHT WOULD RANDOMLY ILLUMINATE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V171000 (ELECTRICAL SYSTEM) BUT THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME FAILURE THAT WAS LISTED IN THE RECALL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO REPLACED THE KEYS BUT THE FAILURE RECURRED. THE CONTACT HAD TO UNPLUG AND REATTACH THE BATTERY MULTIPLE TIMES TO START THE VEHICLE. THE VEHICLE WAS TO BE TOWED TO A REPAIR SHOP WHERE IT WAS DIAGNOSED THAT THE LOCK CYLINDER AND IGNITION SWITCH NEEDED TO BE REPAIRED. THE VEHICLE WAS TO BE INSPECTED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 179000.