NHTSA Complaint #10579240 — 2006 HONDA ACCORD

I DELIVERED MY VEHICLE TO A LOCAL HONDA DEALER (AVENTURA HONDA) ON MARCH 27, 2014 (PURSUANT TO AMERICAN HONDA MOTOR CO.'S LETTER TO ME DATED MARCH 2014 AND TELEPHONIC INSTRUCTIONS FROM AMERICAN HONDA MOTOR CO. PERSONNEL) REGARDING NHTSA RECALL 12V-222. PLEASE NOTE THAT, INITIALLY, I WAS UNABLE TO SCHEDULE THE WARRANTY PART REPLACEMENT WITH AVENTURA HONDA, DESPITE MY IN-PERSON AND TELEPHONE ATTEMPTS TO DO SO. AFTER SEVERAL WEEKS, AMERICAN HONDA MOTOR CO. PERSONNEL ARRANGED FOR AN APPOINTMENT. PRIOR TO ANY WORK BEING PERFORMED, MY VEHICLE WAS INSPECTED BY THE SERVICE TECHNICIAN IN MY PRESENCE AS HE ATTEMPTED TO EXPLAIN THE 2-3 HOURS HE ESTIMATED IT WOULD TAKE TO DO THE PART REPLACEMENT. AT NO POINT DID HE INDICATE THAT THERE WAS ANY DEFECT IN ANY OF THE CONNECTING PARTS. I SPENT THE ENTIRE TIME MY CARE WAS BEING SERVICED IN THE SERVICE AREA ATTEMPTING TO ME WITH THE SERVICE MANAGER AS INSTRUCTED BY AMERICAN HONDA MOTOR CO. PERSONNEL. AFTER THE WORK WAS COMPLETED, I OBSERVED NOTES ON THE SERVICE INVOICE INDICATING THAT THE PUMP AND RESERVOIR WERE NOW LEAKING. I BROUGHT THIS (AND ITS DISCREPANCY WITH THE EARLIER INSPECTION OF MY VEHICLE) TO THE ATTENTION OF THE DEALER'S SERVICE STAFF, TO NO AVAIL. UPON RETURNING HOME, I CONTACTED AMERICAN HONDA MOTOR CO. PERSONNEL AND RELAYED THE INCIDENT TO THEM AND PROVIDED THEM WITH A COPY OF THE INVOICE. I WAS TOLD THAT AMERICAN HONDA MOTOR CO. WOULD INVESTIGATE AND GET BACK TO ME WITH THEIR PROPOSED SOLUTION. I HAVE SUBSEQUENTLY BEEN CONTACTED BY BOTH THE DEALER AND AMERICAN HONDA MOTOR CO. PERSONNEL. I HAVE BEEN TOLD THAT THE COST FOR ADDITIONAL REPAIRS TO MY CAR ARE ESTIMATED AT OVER $600.00. AMERICAN HONDA MOTOR CO. INITIALLY OFFERED TO OFFSET THAT COST, BUT AFTER I ATTEMPTED TO DISCUSS THE MATTER FURTHER, I WAS SUBSEQUENTLY INFORMED ME THAT THE OFFER HAD BEEN RESCINDED AND THAT THEY HAVE CLOSED THE FILE ON THE MATTER. *JS