NHTSA Complaint #10579063 — 2011 CHEVROLET CRUZE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10579063
Vehicle 2011 CHEVROLET CRUZE
Component ENGINE
Date of Incident
Date Filed
Mileage 49,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

PROBLEM STARTED CLOSE TO WINTER,OCTOBER 2013. COOLANT LEVEL SLOWLY DECREASED, NOT CONCERNED AT THE TIME, JUST TOPPED OFF DURING OIL CHANGES. FAST FORWARD TO APRIL 2014, REFILL OF COOLANT NEEDED DAILY IF HEAT IS USED. COOLANT TANK IS COMPLETELY EMPTY AFTER CAR IS OFF AND SITTING FOR A FEW HOURS! LARGE PUDDLE OF COOLANT UNDER ENGINE, NOT THE RADIATOR. REMAINS TO BE A SLOW LEAK. WHEN HEAT IS ON, COOLANT BEGINS TO SLOWLY LEAK UNDERNEATH ENGINE. TEMP GAUGE IS ALWAYS NORMAL. NO SIGNS OF OVERHEATING, NO EXCESS COOLANT IN ENGINE BAY. ALL ROUTINE MAINTENANCE COMPLETED BY CHEVROLET DEALERSHIPS. DEX (GM SPECIFIC COOLANT, ORANGE IN COLOR) COOLANT USED EXCLUSIVELY. EVERY TIME HEAT IS TURN ON, AT ANY TEMP, AT ANY FAN SPEED, AT ANY SETTING (DEFROST, FLOOR, ETC.) THERE IS A STRONG ODOR OF BURNING/HOT COOLANT. I AM UNABLE TO PUT MY CHILDREN IN VEHICLE!, WHEN HEAT IS NEEDED IN VEHICLE. ODOR IS TOO STRONG AND CHILDREN COMPLAINED OF NAUSEA AND LIGHTHEADEDNESS. TO MANY INSTANCES SIMILAR TO THIS LISTED. GM NEEDS TO PROVIDE RESOLUTION. *TR

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