NHTSA Complaint #10578790 — 2012 DODGE DURANGO

I HAVE HAD AN INTERMITTENT TRANSMISSION/ELECTRONIC MALFUNCTION. AFTER STARTING THE VEHICLE AND MOVING THE SHIFT LEVER FROM "P" (PARK) TO "D" (DRIVE) THE NUMERAL "4" IS DISPLAYED IN THE EVIC (ELECTRONIC VEHICLE INFORMATION CENTER) WHERE ONE WOULD EXPECT TO SEE THE LETTER "D". AT THIS POINT WHEN THE ACCELERATOR IS PUSHED THE VEHICLE MOVES FORWARD BUT WITH A DISTINCT LACK OF POWER. WHEN MOVING THE SHIFT LEVER TO THE LEFT -- THE ERS (ELECTRONIC RANGE SELECT) FUNCTION OF THE SHIFT LEVER IN NON-FUNCTIONING -- THE VEHICLE STAYS IN 4TH GEAR AND THE NUMERAL IN THE EVIC WINDOW IS STILL "4". THE VEHICLE IS "STUCK" IN 4TH GEAR. THE ONLY WAY TO RETURN THE VEHICLE TO "NORMAL" FUNCTION IS TO TURN IT OFF AND RESTART THE ENGINE. UPON RESTART THE PROBLEM HAS NEVER REPEATED ITSELF. THE INCIDENT HAS HAPPENED NUMEROUS TIMES AND HAS BEEN DOCUMENTED (VIDEO USING AN IPHONE) ON 4 SEPARATE OCCASIONS. I HAVE TAKEN THE VEHICLE TO THE SERVICE DEPARTMENT OF THE DEALER WHERE I PURCHASED IT SEVERAL TIMES, AND ON EACH OCCASION DIFFERENT "FIXES" HAVE BEEN ATTEMPTED. THE "MALFUNCTION" HAPPENED AGAIN ON APRIL 9TH, 2014, THE MOST RECENT OCCURRENCE. *TR