NHTSA Complaint #10578244 — 2012 KIA SORENTO

ON MARCH 14, 2014 WHILE DRIVING APPROXIMATELY 60 MPH ON A HIGHWAY I HEARD A NOISE IN MY ENGINE. I WAS ATTEMPTING TO MANEUVER OFF THE HIGHWAY SO I COULD HAVE MY VEHICLE TOWED TO THE LOCAL KIA DEALERSHIP. I WAS IN THE MIDDLE LANE OF A THREE LANE HIGHWAY DURING RUSH HOUR WHEN MY ENGINE SHOT ONE OF THE ENGINE RODS THROUGH THE BOTTOM OF MY ENGINE BLOCK. THIS CAUSED A LARGER THAN A SILVER DOLLAR SIZED HOLE IN THE BOTTOM OF THE ENGINE BLOCK AND SEPARATED THE ENGINE FROM WHERE IT IS SECURED TO THE VEHICLE. KIA AND THE DEALERSHIP HAVE YET TO BE ABLE TO FIX MY VEHICLE WHICH IS COMPLETELY COVERED UNDER THE MANUFACTURES WARRANTY AS I HAVE HAD ALL OF MY ROUTINE MAINTENANCE AND SERVICE PERFORMED AT A LOCAL KIA DEALERSHIP. THEY REPLACED A REMANUFACTURED SHORT BLOCK ASSEMBLY IN MY VEHICLE ON 3/28/14 I WAS TOLD TO PICK UP MY VEHICLE LATER THAT AFTERNOON. I RECEIVED A CALL BACK THAT THE MECHANIC WAS ON THE PHONE WITH ONE OF KIA'S ENGINEERS BECAUSE OF A NOISE COMING FROM MY ENGINE. THEY ARE NOW RE-REPLACING A REMANUFACTURED SHORT BLOCK ASSEMBLY IN MY VEHICLE WHICH IS UNACCEPTABLE TO ME BECAUSE OF ALL OF THE ISSUES KIA IS HAVING WITH THEIR ENGINES. I STILL DO NOT HAVE AN ETA AS OF 4/9/14 OF WHEN I WILL HAVE MY VEHICLE REPAIRED AS I AM UNSURE THEY HAVE EVEN DIAGNOSED THE PROBLEM CORRECTLY BECAUSE OF ALL OF THE FORCE BEHIND THE ENGINE FAILURE AND THEY ARE UNSURE WHEN ANOTHER REMANUFACTORED ENGINE WILL BE AVAILABLE. *TR