NHTSA Complaint #10577642 — 2012 FORD FUSION ELECTRONIC STABILITY CONTROL (ESC)

Complaint Details

ODI Number	10577642
Vehicle	2012 FORD FUSION
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	April 2, 2014
Date Filed	April 5, 2014
Mileage	15,742 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

DRIVING STRAIGHT AND STEADY 45MPH ON SURFACE STREET, NO TRAFFIC, NO BRAKING OR LANE CHANGE. SUDDENLY CHIMES SOUNDED, "SERVICE ADVANCED TRAC" IN MESSAGE CENTER AND YELLOW ADVANCE TRAC IDIOT LIGHT ON. IN ABOUT 20 SECONDS CHIMES, MESSAGE AND LIGHT GO OFF AND MESSAGE TEXT RETURNS TO REAL TIME MPG READING. CONTINUED DRIVING HOME WITHOUT SHUTTING ENGINE OFF OR ANY FURTHER WARNINGS/INCIDENT. TOOK TO DEALER 7AM NEXT MORNING (4/3/2014) AT 15753 MILES. AT END OF DAY SERVICE ADVISOR SAID TEST CODE SHOWED BAD "TORQUE SENSOR" WHICH IS IN THE STEERING COLUMN AND MEASURES TURNING EFFORT ON THE STEERING WHEEL AND THAT THEY NEEDED TO KEEP VEHICLE OVERNIGHT. 1130AM NEXT MORNING (4/4/2014) SPOKE TO SERVICE ADVISOR. HE SAID CAR FIXED BY CHANGING THE RACK AND PINION GEAR ASSEMBLY W/ELECTRIC STEERING MOTOR (FORD PART NUMBER: AE5Z-3504-CE). BEFORE AND DURING INCIDENT I NEVER NOTICED ANYTHING WRONG WITH STEERING OR BRAKING--JUST THE WARNINGS. VEHICLE REPAIRED UNDER WARRANTY. *TR

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