NHTSA Complaint #10577610 — 2000 SATURN LS

WHEN I WENT TO GET NEW TIRES FOR THIS CAR I WAS TOLD THERE WAS A PROBLEM WITH MY FRAME AND SHOULD GO RIGHT TO A DEALERSHIP. I CONTACTED SATURN AND THEY AUTHORIZED IT FOR ME TO GO TO MY NEAREST DEALERSHIP, AT THE DEALERS CONVENIENCE AND MY EXPENSE FOR A REVIEW OF THE PROBLEM. I MADE THE APPOINTMENT BUT IN THE MEAN TIME THE FRONT WHEELS STATED TO SHAKE AND SHIMMY. I WAS LOSING CONTROL OF THE CAR, SO I PULLED INTO THE NEAREST REPAIR SHOP AND WAS GIVEN THE ADVICE TO LEAVE THIS CAR PARKED. DO NOT DRIVE IT AT ALL. CONTACTING SATURN AT THIS POINT THEY REFUSED TO EVEN LOOK INTO THIS PROBLEM. NEVER HAVE I HEARD OF A FRAME SUPPORTING THE ENGINE, AND FRONT WHEELS EVER RUSTING THROUGH ON A CAR BEFORE. THEY SAID IT WAS MY CHOICE TO HAVE IT FIXED, THEREFORE THEY HAD NO OBLIGATION TO LOOK INTO THIS ANY LONGER. I BELIEVE I HAD NO CHOICE OTHER THAN TO GET IT FIXED RIGHT THERE AND THEN. NOT ONLY BECAUSE IT HAD TO BE DONE BUT FOR THE SAFETY OF MY FAMILY. *TR