NHTSA Complaint #10577092 — 2006 PONTIAC SOLSTICE

I RECEIVED A LETTER ON THE IGNITION SWITCH RECALL AND HOW IMPORTANT (BOLDED AND UNDERSCORED) THAT IT WAS TO CONTACT THE DEALER AND GET THE REPORT COMPLETED. HOWEVER THE DEALER WON'T TAKE AN APPOINT BECAUSE THE PARTS ARE NOT IN. THE THINKS NEXT WEEK, BUT NOW HE SAID I'D NEED ANOTHER LETTER FROM GM BEFORE I CAN SCHEDULE AN APPOINTMENT. ALSO THE GM GUY WON'T SCHEDULE AN APPOINTMENT EVEN IF HE HAS THE PARTS IN. IF I WANT TO SCHEDULE AN APPOINT FOR A DATE NEXT WEEK I WOULD HAVE TO PURCHASE SERVICE -- LIKE AN OIL CHANGE TO SECURE THAT DAY/TIME. I CALLED GM CUSTOMER SERVICE SPECIFIC TO THE RECALL AND THEY SAID THAT PARTS SHOULD BE AT THE DEAL IN ABOUT A WEEK AND LIKELY RECEIVE A SECOND LETTER. SO NOW THAT I'VE WASTED AN HOUR OF TIME GOING THRU ALL THE STEPS THE FIRST LETTER ASKS, I'M GOING TO BE DRIVING A "DANGEROUS VEHICLE", UNTIL I GET A LETTER -- REGARDLESS OF THE PARTS ARE IN. BUT -- IF I PAY FOR ADDITIONAL SERVICE I WILL BE GRANTED AN APPOINTMENT. *TR