NHTSA Complaint #10577055 — 2009 NISSAN ROGUE

AFTER A VERY COLD DAY IN TENNESSEE, THE FRONT DRIVERS SIDE AND PASSENGERS SIDE DOORS IN MY NISSAN ROGUE WOULD NO LONGER OPEN FROM THE OUTSIDE. AFTER VISITING THE NISSAN DEALERSHIP, I WAS TOLD THAT THIS WAS NOT A SAFETY ISSUE AND THAT THE BRACKET AND THE CABLE ACTUATOR IN BOTH DOORS HAD GONE BAD AND THAT THE COST FOR THE REPAIR WOULD BE OVER $1,000. THE FACT THAT THIS IS NOT CONSIDERED A SAFETY HAZARD AND THAT NISSAN IS NOT STANDING BEHIND ITS PRODUCT IS APPALLING. WHILE THERE HAS NOT BEEN AN ACCIDENT YET, THIS MALFUNCTION COULD BE THE DIFFERENCE BETWEEN AN EMERGENCY RESPONDER (OR HELPFUL CITIZEN) BEING ABLE TO GET TO SOMEONE FOLLOWING AN ACCIDENT OR VEHICLE FIRE. NOT ONLY IS THIS A HUGE SAFETY HAZARD FOR THIS REASON, IT ALSO PRESENTS PERSONAL SAFETY ISSUES WITH TRYING TO CLIMB INTO THE BACK OF THE VEHICLE TO OPEN THE VEHICLE?S FRONT DOOR. THIS CREATES OPPORTUNITIES FOR ROBBERY AND ABDUCTION. NISSAN HAS FAILED TO STAND BEHIND ITS PRODUCT BY NOT PROVIDING TO ITS CUSTOMERS A VOLUNTARY RECALL TO REPLACE, AT THEIR COST, THE PARTS WHICH ARE CAUSING THE SAFETY HAZARD. *TR