NHTSA Complaint #10577023 — 2008 NISSAN ROGUE

IN COLD/FREEZING TEMPERATURES WHEN ATTEMPTING TO OPEN A DOOR THE ACTUATOR CABLES BECOME DISENGAGED FROM THE DOOR HANDLE, DISABLING ACCESS TO THE CAR FROM THAT DOOR. THE DOOR IS ABLE TO BE OPENED FROM THE INSIDE BUT NOT THE OUTSIDE. IN 2013 BOTH FRONT DOORS MALFUNCTIONED IN THIS WAY. IT COST $500. PER DOOR TO FIX BY GUTTING THE DOOR, REATTACHING THE CABLES AND PUTTING THE DOOR BACK TOGETHER. NO PARTS, JUST LABOR. IT HAPPENED AGAIN DECEMBER 2013. IT IS A KNOWN PROBLEM FOR NISSAN AND INFINITI. THERE HAS BEEN AN UNANNOUNCED EXTENDED WARRANTY OFFERED TO SOME CUSTOMERS, BUT WE WERE DEEMED INELIGIBLE BY NISSAN DUE TO BEING 2ND OWNERS AND MILEAGE OVER 100,000 MILES (WE BOUGHT THE CAR USED WITH 101,000 MILES). THIS IS A SAFETY ISSUE DUE TO POTENTIAL ACCESS PROBLEMS FROM THE OUTSIDE OF THE CAR IN THE EVENT SOMEONE IS TRAPPED INSIDE. AT PRESENT WE HAVE THREE DOORS DISABLED AND CANNOT AFFORD $1500. TO REPAIR THEM. THIS SHOULD BE A RECALL ITEM AS NOW NISSAN IS REPLACING ACTUATORS AND ANOTHER PART AS PART OF THEIR LIMITED EXTENDED WARRANTY, BUT ONLY TO SOME OF THOSE WHO COMPLAIN. *TR