NHTSA Complaint #10576181 — 2011 CHEVROLET TRAVERSE

HEARD A NOISE IN NOVEMBER 2013 BUT JUST ONCE AND DIDN'T HEAR IT AGAIN TILL JANUARY 2014 ONLY WHEN TURNING WHEEL. I THOUGHT I WAS IMAGINING IT CAUSE NOBODY ELSE NOTICED IT WHEN I WAS TRYING TO HAVE IT CHECKED. FLUIDS WHERE FINE, NO WARNING INDICATORS. FINALLY IN MARCH 2014 HEARD IT AGAIN AND STARTING RESEARCHING WHAT IT COULD BE. FOUND A TECHNICAL SERVICE BULLETIN ABOUT THE STEERING PROBLEM. I CONTACTED CHEVROLET ABOUT THIS SINCE MY CAR WAS OUT OF WARRANTY AND THEY SAID IT HAD TO BE DIAGNOSED BY A CHEVY DEALERSHIP, SO I SCHEDULED TO HAVE IT DIAGNOSED. DEALERSHIP SAID IT IS THE POWER STEERING AND THAT IT HAS TO BE REPLACED. I ASKED WHAT CAUSED IT AND THEY SAID IT IS A DESIGN FLAW AND THAT THEY HAVE SEEN IT IN THE ACADIA, TERRAIN AND TRAVERSE VEHICLES. I CALLED CHEVROLET BACK AND REPORTED THE DEALERSHIP FINDINGS AND THEY ARE SUPPOSED TO CONTACT ME WITH A SOLUTION ON HOW THEY CAN HELP ME WITH THE REPAIR SINCE THIS IS A DESIGN FLAW AND NOT SOMETHING I CAUSED. *TR