NHTSA Complaint #10576044 — 2007 FORD EXPLORER

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10576044
Vehicle	2007 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	March 25, 2014
Date Filed	March 31, 2014
Mileage	69,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

IN 9/2013 THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR A METALLIC SOUND THAT OCCURRED WHILE IT WAS TURNING OR COASTING. DIAGNOSIS WAS THAT THE 4X4 MODULE WAS COMMANDING THE TRANSFER CASE TO ENGAGE WHEN NOT COMMANDED. THE DEALERSHIP RECEIVED AN IMPROPERLY RECOMMENDED MODULE FROM FORD. THEY ENDED UP USING A SPORT TRAC MODULE. THIS STOPPED THE NOISE BUT CAUSED THE TRACTION LIGHT TO COME ON. WE WERE ADVISED TO REPLACE THE ANTI-LOCK BRAKE MODULE. IN 2/2014 WE REPLACED THE ANTI-LOCK BRAKE MODULE. ON 3/25/2014 THE TRANSMISSION LOST REVERSE AND FIRST GEAR AND NEEDS TO BE REPLACED. FORD WILL NOT ADMIT THE WRONG PART WAS USED AND CAUSED THE TRANSMISSION TO GO. *TR

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