NHTSA Complaint #10575973 — 2007 SATURN OUTLOOK

TL* THE CONTACT OWNS A 2007 SATURN OUTLOOK. THE CONTACT STATED THAT THE HEADLIGHTS WOULD SPORADICALLY FAIL. THE CONTACT HAD TO USE THE FOG LIGHTS ON MORE THAN ONE OCCASION DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE WIRING HARNESS AND THE LIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER FOR A SECOND OPINION, WHERE IT WAS ADVISED THAT THE POWER BALLAST CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96000 THE CONSUMER RESEARCHED THE PROBLEM AND FOUND THE PROBLEM WAS A RESULT OF A FACTORY INSTALLED CHEAPER GRADE WIRING HARNESS WHICH COULD NOT HANDLE THE POWER REQUIREMENT OF THE HID LIGHTS AND WOULD FLICKER AND CUT OFF. HE ALSO LEARNED THAT GM HAD ACQUIRED OR MANUFACTURED A HEAVIER DUTY WIRING HARNESS TO REPLACE THE CHEAPER FACTORY INSTALLED WIRING HARNESS. UPDATED 06/19/14..UPDATED 01/07/15 *BF UPDATED 01/13/15.*JB