NHTSA Complaint #10575508 — 2004 ACURA TL

WE PURCHASED A 2004 ACURA TL FROM A LOCAL OWNER. AFTER WE PURCHASED THE CAR, THE DASHBOARD STARTED CRACKING EVERYWHERE! THERE ARE PROBABLY OVER 15 CRACKS IN THE DASHBOARD. I CALLED ACURA & THEY TOLD ME I WASN'T A LOYAL CUSTOMER & THE CAR IS TOO OLD! THEY SAID IT WOULD BE AROUND $1700 TO REPLACE THE DASHBOARD & THEY WOULD CHARGE ME $1300!!! VERY NICE OF THEM, RIGHT! WRONG!!!! I SENT A LETTER TO THE VICE PRESIDENT OF ACURA ALONG WITH MANY OTHER PEOPLE TO THE HEADQUARTERS. THERE RESPONSE WAS STILL THE SAME! I ALSO SENT THEM PICTURES OF THE CRACKED DASHBOARD & IT JUST KEEP GETTING WORSE. WHO ELSE CAN WE FILE COMPLAINTS WITH? MY 2005 ACURA TL DASHBOARD CRACKED AS WELL BUT THEY REPLACED IT FREE OF CHARGE SAYING THEY HOPED TO EARN MY BUSINESS. WHEN MY 2005 ACURA TL PAINT FADED AL OVER THE CAR, THEY WOULD NOT TOUCH IT! THEY SAID IT WAS BECAUSE I LIVED IN NORTH CAROLINA!! AND, I WASN'T A LOYAL CUSTOMER BECAUSE I HAVE ONLY OWNED 3 ACURAS!!! *TR